Leading a team within Research and Innovation Services to support the full range of impact development across the University’s Schools and Colleges, extending to early stage translational activities, business engagement, knowledge exchange and policy development, and public engagement. .Working with a variety of impact, business engagement, public engagement professionals to work collaboratively with academic and professional colleagues across the University to develop the impact of research undertaken at Cardiff University. Working closely with the Commercial Development Team and Innovation Team to ensure the full range of outcomes from research are supported through to maximum benefit.Working with the Pro-Vice Chancellor, Research, Innovation and Enterprise, I am responsible for oversight of impact development across the University, including developing impact strategy and culture, training and recognition activities, management of impact acceleration funding, public engagement and civic mission, and overseeing provision of direct support for activities leading to impact in collaboration with non-academic stakeholders.Demonstrating strong management, communication and networking skills, using proactive initiative and excellent project and people management abilities.

Provided expert professional advice and guidance on all aspects of the College’s research agenda, including processes and procedures relating to the development, maintenance and delivery of research excellence. Led – with the Dean of Research – strategic discussions regarding the development of the College’s approach to the Research Excellence Framework, including the provision of specialist reports and analyses to inform decisions based upon assessment of external and international documents aligned to REF. Worked closely with senior academic and professional services staff across the University in the development of the University’s REF submission, providing specialist advice to the College and University (often working to rapid deadlines) in order for the expectations and requirements of REF to be understood and disseminated. This included synthesis of high level strategic REF documents, both internal and external. Planned and delivered projects with a College-wide impact, including the development of the impact agenda and the successful operation of the rolling review of research quality (‘Rolling REF’). Managing the operation of project teams as required, planning, organising and delegating work, monitoring progress and intervening where necessary, drawing from a network of staff across the College.

ManagementLed and managed the operation of the Postgraduate Student Hub; managed and coordinated administrative processes and procedures to ensure the delivery of an excellent service to users which was both responsive and pre-emptive; set, communicated and monitored the standards for service delivery, ensured management of staff workloads, allocation of work tasks, and production and maintenance of work schedules, include the planning, organising and delegating of work, management of performance, monitoring progress and intervening as required, monitoring and approval of holiday cover/ working arrangements, staff recruitment, induction and probation, staff development and appraisal, and providing support and guidance on welfare issues.Service ImprovementEnsured the provision, maintenance and development of a high quality efficient and effective service to all users (students and staff); mainaining an overview of levels of service provided to users by Student Hub staff, undertaking reviews of administrative processes and procedures where necessary and recommending and implementing enhancements; ensured the development, maintenance, and updating our business calendar of tasks related to Learning and Teaching within the Student Hub so that processes and procedures were documented; provided operational and practical support for all aspects of work within the Student Hub.Project Work Key contact for Associate Dean of Learning and Teaching and members of the Senior Learning and Teaching Team; supported the Senior Learning and Teaching Team in the implementation of new procedures and initiatives; manage defined projects or areas of work (e.g. School Induction, Student Newsletter); managed and monitored the integration of policies, projects and initiatives across the Learning and Teaching Team; researched, compiled and prepared management information and briefing papers for the Associate Dean (Learning and Teaching) and Senior Learning and Teaching Team.

* Managed the Undergraduate Office, developing it to ensure it supported and enhanced the student experience through the provision of high quality professional services and facilities to students and staff. *Responsible for the overall operation of the UG Office so that the annual cycle of business is undertaken efficiently and effectively and in compliance with School and University Regulations and Procedures. *Oversaw, managed and coordinated administrative processes and procedures to ensure the delivery of an excellent service to users which was both responsive and pre-emptive. *Set, communicated and monitored the standards for service delivery, collaborating with others to make recommendations for the development of established processes and procedures. *Ensured staff delivered consistently high levels of customer service through appropriate training and staff development, and through the management of staff workloads, allocation of work tasks, and production and maintenance of work schedules. * Instigated, developed and maintained appropriate communication links with the University’s Schools/ Colleges, Directorates and outside bodies as required.* Managed, supported and monitored the integration of policies, projects and initiatives across the Learning and Teaching Team. *Research, compiled and prepared management information and briefing papers for the Associate Dean (Learning and Teaching) and Senior Learning and Teaching Team.* Provided high level administrative support to the Undergraduate Business Management Programme and its Director.

* Generate increased income from existing sources * Identify and research potential funding opportunities * Develop proposals for projects that could attract new funding * Establish links with other voluntary and statutory bodies * Liaise with Academic Schools for profile-raising events * Undertake other duties as required to ensure the proper functioning of the team

• Supervise all gym staff to ensure a smooth and efficient workforce.• Increased income and usage targets.• Promoted customer service excellence culture among staff • Developed and refined facilities procedures.• Identified and assisted staff with training and continuous professional development.• Assisted in the recruitment and induction of any new staff.• Maintained accurate and up to date records for customers in accordance with University's policy for data protection and freedom of information act.• Prepared management reports and analysed statistical information as required.

Manage the Cardiff Blues Women's Regional Team.