Leila Elsayed Email & Phone Number

Dubai, United Arab Emirates

▪ Help the customers choose a car by explaining the virtues and features of different varieties of cars▪ Keep in touch with the existing clientele and try to generate more leads▪ When a customer decides on a vehicle, arranging all the paperwork required▪ Help customer with different issues of car sales like acquiring insurance policy and car loans▪ Verify the documents of the customer before making the sale▪ Document the details of all customers▪ Help the customers get a good deal▪ Answer all customer queries about the vehicle and the subsequent formalities▪ Be the first point of contact between customers and the dealership▪ Demonstrate features and options on all vehicles in inventory▪ Answer basic questions about financing and other optional financial products▪ Promote the company’s service and finance department with buyers to ensure customer loyalty▪ Perform vehicle delivery for buyers after a purchase has been completed▪ Routinely follow up with buyers to ensure continued satisfaction▪ Contribute to dealership sales data by filling out standard reports.

Dubai, United Arab Emirates

▪ Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution▪ Keep records of customer interactions, process customer accounts and file documents▪ Follow communication procedures, guidelines and policies.▪ Resolve customer complaints via phone, Email▪ Build sustainable relationships of trust through open and interactive communication▪ Manage large amounts of incoming calls▪ Prepare product or service reports by collecting and analyzing customer information▪ Ability to multi-task, prioritize and manage time effectively▪ Provided feedback of the customers to the management for improving the services▪ Records customer inquiries by documenting inquiry and response in customers' accounts▪ Improves quality service by recommending improved processes; identifying new product and service applications.

Uae

▪ Handling patients, referral sources, and administrative department inquires▪ Communicating with insurance companies and/or prior authorization requests▪ Handled customer interactions▪ Entering patient information into a customer information system▪ Becoming educated in qualifications of multiple insurances to ensure clean order intake▪ Shared best practices and knowledge with colleagues and teams helping achieve the targets▪ Serving as a backup when other employees are out due to absent staff members▪ Ensured appropriate collection procedure maintaining the customer service focus▪ Overcame clients objections/rejections to company products▪ Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints▪ Followed up ensuring relevant actions were taken on clients complaints▪ Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications.

Uae

▪ Updating colleagues on business performance, new initiatives and other pertinent issues▪ Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues▪ Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing▪ Initiating changes to improve the business, e.g., revising opening hours to ensure the store can compete effectively in the local market▪ Promoting the organization locally by liaising with local schools, newspapers and the community in general▪ Dealing with sales, as and when required▪ Maintaining the records of customer interactions and follow up with the clients▪ Accomplishes customer service and organization mission by completing related results as needed▪ Prepares for customer inquiries by studying products, services, and customer service processes▪ Maintaining the records of customer interactions and follow up with the clients