• Offered expertise in the implementation of a broad range of human resources (HR) functions or programs within UFIT. •Provided high-level service for HR transactions and facilitated advances in service delivery and efficiency •Served as human resources liaison for UFIT departments by providing support in monitoring, processing, and reviewing transactional activities relating to HR commitments, including payroll and University-sponsored employment for foreign national hiring and compliance. • Ensured successful onboarding and offboarding of 61 employees• Utilized HRIS Software, including Peoplesoft to maintain accurate associate records, resulting in better data decision making, HR and Payroll compliance, an increase in efficiency, and reduced risk.• Monitored Payroll and time exceptions for 151 employees• Processed department security access requests• Monitored the recruitment process using Peoplesoft ( pageup)• Advised hiring managers on best recruitment practices• Processed employee changes and updates• Reviewed 157 resumes• Provided support to employees on HR-related topics• Initiated background checks and employee eligibility verifications using Hireright• Conducted new hire meetings• Verified I9 Documents• Resolved and/or escalated tickets submitted through Cherwell & TDX to help meet employee needs and address HR-related questions and concerns proposed by associates and managers.•Drafted & administered offer letters using Microsoft Word and DocuSign•Assisted employees with timesheet entry and error resolution• Drafted & posted 25 Requisitions using Page Up resulting in 38 new hires• Processed 110 Special pay increases with zero errors.• Conducted 11 Interviews

• Collaborated with leadership on call center strategies to minimize abandoned calls• Scheduled 350 medical transportation, work orders, and dining orders per week using Matrix Care, Google Forms, and worxhub• Managed 4004 inbound calls per month with zero complaints• Retained and recalled information for eight departments • Maintained average handled call times of 17 seconds which resulted in a decrease of abandoned calls• Trained 5 new hires on call center protocols.• Directed residents to the appropriate departments• Maintained databases • Tracked important deadlines with Microsoft Outlook• Served as the point of contact for issue resolution and resident advocacy• Contributed to ideas that have since become call center policies• Assisted with overflow, special projects, and day-to-day tasks• Worked cooperatively with department leads

• Collected feedback from residents to increase resident satisfaction • Converted data into six Spreadsheets/ Charts using Microsoft Excel • Recorded attendance of 530 residents in all dining venues using Microsoft Excel• Worked with coworkers one on one to enhance performance• Trained 3 new hires on call center protocols.• Worked closely with management to make call center decisions• Managed high-volume calls independently• Escalated complex issues to ensure timely and effective resolution• Maintained a deep knowledge of dining policies

• Maintained confidentiality of sensitive information• Coordinated one Company Engagement Initiative• Conducted 40 interviews using otter.AI, Adobe Acrobat, and zoom • Resolved one malfunction with the HRIS system.• Posted seven job requisitions using LinkedIn Recruiter and Indeed Recruiter resulting in 8 new hires• Drafted and distributed company communications through Google Workspace and Slack• Reviewed 200 Resumes using click up• Conducted inventory checks using Sortly• Priced and ordered apparel• Prepared 2024 payroll calendar• Ensured successful onboarding of 9 new hires using checkr, click up, DocuSign, dropbox, and Gusto• Developed and maintained relationships with hiring managers to understand their staffing needs• Managed the full cycle recruiting process of candidates through click-up • Processed reference verifications and background checks for potential hires using checkr • Conducted new hire orientations• Maintained employee records using Dropbox and Gusto• Drafted offer letters using Microsoft Word and Adobe Acrobat • Supported units with off-boarding action items• Answered employee inquiries • Processed employee changes and updates into HRIS• Sourced Candidates• Scheduled 90-day performance reviews using culture amp • Assigned new hire training videos