•Provide strategic and operational leadership for Harvard Depository, Resource Sharing, and Collections Management departments, including administration of $9M budget, with facility oversight for the Harvard Depository.•Lead 40 exempt and non-exempt bargaining unit staff, encourage staff development, including one-on-one direct training, and advocate for other staff development initiatives outside the department.•Serve on the Access Services senior management team, participating in long-term and short-term strategic planning for circulation, reserves, resource sharing, offsite storage, and user services for Harvard Library.•Represent Harvard Library for Resource Sharing and Offsite Storage initiatives with Ivy Plus and ReCAP partnerships.•As a member of the Research Teaching and Learning Standing Committee, provide leadership and resources to strengthen and empower Harvard Library staff in maintaining a flexible framework to support the evolving needs of user engagement in the areas of research, teaching, and learning.

•Supervised, hired, trained, evaluated, and supported 10 FTE non-exempt bargaining unit staff for the Resource Sharing unit.•Administered an annual budget in excess of $1M, monitoring expenses incurred for the unit. •Gathered, synthesized, and interpreted relevant data to plan resource allocation, and evidence-based decision making. •Ensured effective timely, efficient and excellent quality service to patrons of Resource Sharing services by exploring new trends, developing best practices, and through the evaluation of procedures and workflows.•Represented Harvard Library through active participation in university-wide committees, working groups, and conferences to contribute to and promote the goals and strategic initiatives of the Resource Sharing department.

•Partnered with the IDS project to develop functionality between ILLiad and Aleph, which enabled patrons to circulate Interlibrary Loan materials directly in Aleph, and improved the user experience by allowing materials to be picked up at other libraries.•Managed daily operations of the Resource Sharing department, supporting staff in 15 units across the University.•Reviewed and evaluated Resource Sharing policies and procedures, recommended and coordinated necessary changes based on thorough analysis.•Coordinated and facilitated departmental projects with Harvard Library managers, Library Technology Services, Research Teaching and Learning, and IT units to ensure service quality.

•Supervised, hired, trained, evaluated, and supported 3 FTE non-exempt bargaining unit staff and 10 student employees at the Circulation Desk, including Reserves and Resource Sharing.•Collaborated with staff to develop and implement programs and services for patrons.•Fostered a strong working relationship with faculty, staff, and students, ensuring continuing relevance of services. •Provided reference services, instructing patrons in educational databases, catalog searches, Refworks, and use of citations.

•Collaborated in planning and implementation of Harvard University's Scan&Deliver service, lead one-on-one and group training for Harvard Library staff in use of ILLiad software.•Managed all aspects of traditional and electronic reserves, interlibrary loan, and document delivery services for the Graduate School of Education, by planning, implementing, and improving services to support teaching, research, and learning. •Compiled and analyzed data to support decisions related to collection development and patron support.•Cultivated collaboration with faculty to promote library services.•Staffed reference desk, offering instructional services in educational databases.

•Managed the Information Delivery Services and Reserves departments.•Ensured that all ILL and Virtual Catalog requests were obtained as quickly and accurately as possible, according to the patron's specifications.•Responsible for all aspects of ILL operations using OCLC, Clio, ILLiad, Odyssey, Ariel, Massachusetts and Boston Library Consortium Virtual Catalogs, web-based document delivery systems, and the Voyager ILS.•Managed the Healey Library Reserves Department, communication with faculty around Reserves issues.•Communicated policies and procedures to faculty and the Circulation Department.•Monitored workflow and resolved problems.•Hired, trained, supervised, and evaluated staff in IDS and Reserves.•Paid invoices related to ILL and Reserves expenses.

•Provided reference service in a variety of disciplines to students, faculty, and the general public in person, by phone and via email.•Explained the use of print and electronic resources to patrons, including the online catalog, online journals, indexes, and abstracts.•Assisted in the collection and maintenance of statistics for the Reference department utilizing Microsoft Access and Excel.•Assisted in the maintenance of the library's website utilizing Dreamweaver, HTML, Photoshop, Illustrator, and JavaScript

•Provided reference service to graduate students in the field of Education and Nursing, as part of the Cambridge College Summer program at Curry College. •Explained the use of electronic resources, including the online catalog and online journals.•Provided instructional classes in library research to graduate students.

•Supervised and trained student assistants•Provided customer service to patrons•Provided circulation assistance•Processed interlibrary loans•Served as technical services assistant, end-processing new books•Provided research assistant to undergraduate students