Leila Stevens Email & Phone Number

Gold Coast, Queensland, Australia

Parramatta Nsw Australia

Training and mentoring new team members and existing team members who are in the process of skill advancement. Driving myself to achieve challenging KPI's.Participating in call monitoring and providing valuable feedback to team members.Acting as Chairperson for team meetings, setting agendas and taking minutes.Developing coaching plans for individual team members as part of a continual improvement program.Working in a team environment to provide optimum customer service to all incoming telephone calls from the Commonwealth Bank General Australia.Up-skilled across General, Netbank, Credit card and Travel money enquiries.Responds and handles customer enquiries, feedback and complaints and helping to resolve issues as they arise. Provide Information to customers on their accounts and assist with transactions, refunds, updating details and first point problem resolution. Warm transfer clients to specialized teams if required.Communicate within the branch network or different teams via email, fax or phone for follow up of customer needs.Offer advice on how customers can bank more effectively and make them aware of commonwealth bank promotions

I worked in a team environment to set up the store from an empty room to fully stocked store.Point of Contact for Print Jobs in the Print works section.Responsible for counting takings from previous business day and closing store.Strengthen my customer service skills by answering the phone, serving customers and assisting customers on the sales floorCash handling, till balancing and book keepingCross trained in multiple positions such as customer service representative, printworks representative and technology sales.