Dedicated to finding root-cause solutions, providing efficient and timely results, creating detail-oriented work processes, 16 years of experience in customer relations, highly organized with professional communication skills and passionate about music.I currently work as a Senior Billing Coordinator for an environmental hauler. I am responsible for monitoring customer accounts, ensuring invoices are created according to our contracts, and analyzing billing concerns.My interest in learning more about a department and documenting processes has allowed me to grow within a company. Exceeding goals, finding efficiencies, while staying in compliance with contracts have opened opportunities to explore other avenues within the corporation. I am eager to merge my skills and experiences with my passion for music.
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Senior Billing CoordinatorWmKirkland, Wa, Us
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Senior Billing CoordinatorWm Feb 2020 - PresentGreater Seattle Area• Monitor account changes• Ensure accurate billing according to our contracts• Analyze and resolve billing concerns -
Senior Setup CoordinatorWaste Management 2016 - Feb 2020Greater Seattle Area• Process 75-100 service level requests per day from group email box while answering phone calls from municipal employees• Resolves service and billing failures that could not be resolved with common solutions• Creates and maintains process documents for department• Handles high-dollar municipal contracts while ensuring we stay compliant by running and sending reports to municipality staff• Manage projects by assisting other departments in acquisitions• Volunteers on the Safety Committee• Created an efficiency after discovering the billers were re-typing descriptions because the customer wanted to see them in a specific format
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Sales CoordinatorWaste Management 2014 - 2016Greater Seattle Area• Received 20-50 requests to create new or modify existing accounts in Salesforce from sales representatives• Researched and resolved billing issues• Quoted rates in a price review role on the National Accounts Task Grid• Received calls from city employees in resolving City of Vancouver violations
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Setup CoordinatorWaste Management 2009 - 2014Greater Seattle Area• Processed requests in a disk operating system with less than a 2% error rate• Maintained and organized setup reference guides for approximately 25 different contracts• Approached for solutions on “one-off” requests• Worked with internal and external auditors• Collaborated with multiple departments to create processes• Reevaluated process by creating custom script that increased department efficiency in reducing 80 work hours/week
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Call Center SupervisorWaste Management 2007 - 2009Greater Seattle Area• Managed a team of 30 customer service representatives by writing annual reviews and had monthly meetings with representatives• Monitored phone calls to ensure representatives are providing customers with satisfactory service in the most efficient manner possible while meeting corporate standard goals• Created an internal website that served as a tool utilized by representatives to provide up-to-date rates and contracted service levels• Responded and resolved JD Power surveys and BBB Complaints
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Customer Service RepresentativeWaste Management 2005 - 2007Greater Seattle Area• Collected and provided information efficiently to customers and co-workers• Responded to customers via e-mail as well as over the phone• Can easily navigate through several software programs while sustaining the ability to handle approximately 15 calls per hour
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Guest Service Team LeadTarget 2002 - 2004Everett, Wa• Recruited and trained new team members• Supervised cashiers• Handled escalated customers by displaying active listening and showing empathy• Prepared cash registers for closing and opening store• Was an active member on the safety team
Leila Salsbery Education Details
Frequently Asked Questions about Leila Salsbery
What company does Leila Salsbery work for?
Leila Salsbery works for Wm
What is Leila Salsbery's role at the current company?
Leila Salsbery's current role is Senior Billing Coordinator.
What schools did Leila Salsbery attend?
Leila Salsbery attended Edmonds Community College.
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