Leila Salsbery Email & Phone Number

Kirkland, Wa, Us

Greater Seattle Area

• Monitor account changes• Ensure accurate billing according to our contracts• Analyze and resolve billing concerns

Greater Seattle Area

• Process 75-100 service level requests per day from group email box while answering phone calls from municipal employees• Resolves service and billing failures that could not be resolved with common solutions• Creates and maintains process documents for department• Handles high-dollar municipal contracts while ensuring we stay compliant by running and sending reports to municipality staff• Manage projects by assisting other departments in acquisitions• Volunteers on the Safety Committee• Created an efficiency after discovering the billers were re-typing descriptions because the customer wanted to see them in a specific format

Greater Seattle Area

• Received 20-50 requests to create new or modify existing accounts in Salesforce from sales representatives• Researched and resolved billing issues• Quoted rates in a price review role on the National Accounts Task Grid• Received calls from city employees in resolving City of Vancouver violations

Greater Seattle Area

• Processed requests in a disk operating system with less than a 2% error rate• Maintained and organized setup reference guides for approximately 25 different contracts• Approached for solutions on “one-off” requests• Worked with internal and external auditors• Collaborated with multiple departments to create processes• Reevaluated process by creating custom script that increased department efficiency in reducing 80 work hours/week

Greater Seattle Area

• Managed a team of 30 customer service representatives by writing annual reviews and had monthly meetings with representatives• Monitored phone calls to ensure representatives are providing customers with satisfactory service in the most efficient manner possible while meeting corporate standard goals• Created an internal website that served as a tool utilized by representatives to provide up-to-date rates and contracted service levels• Responded and resolved JD Power surveys and BBB Complaints

Greater Seattle Area

• Collected and provided information efficiently to customers and co-workers• Responded to customers via e-mail as well as over the phone• Can easily navigate through several software programs while sustaining the ability to handle approximately 15 calls per hour

Everett, Wa

• Recruited and trained new team members• Supervised cashiers• Handled escalated customers by displaying active listening and showing empathy• Prepared cash registers for closing and opening store• Was an active member on the safety team