As the Executive Assistant to the Associate Dean for Academic Affairs (ADAA) at UNCW’s College of Health and Human Services (CHHS), I provide strategic administrative support for the ADAA and the Academic Affairs Operations (AA Ops) team. In this role, I manage the ADAA’s calendar, coordinate key academic program assessment and accreditation processes, and conduct in-depth research to support new academic program proposals. I also generate reports, presentations, and College-wide communications and facilitate events, workshops, and trainings that enhance CHHS’s academic initiatives. This position allows me to apply my project management, strategic communication, and research skills to support CHHS’s mission of advancing health and human services education and community engagement.

Provide high-level administrative support to the Office of the President and CEO by managing diverse executive and personal tasks, ensuring optimal efficiency and effectiveness.Key ResponsibilitiesAdministrative Support:-Manage and maintain executive schedules, including appointments, meetings, and travel arrangements.-Prepare and edit correspondence, communications, presentations, and other documents.-Conduct research, compile data, and prepare reports for consideration and presentation.-Handle sensitive information with discretion and confidentiality.Personal Assistance:-Coordinate personal tasks and activities, including managing personal calendars, travel, and errands.-Assist with personal errands, such as shopping, appointments, and household management.-Plan and coordinate special events, social functions, and family activities.Communication:-Serve as the primary point of contact between the executives and internal/external stakeholders.-Screen and direct phone calls, emails, and other communications.-Facilitate communication between executives, their teams, clients, and other external parties.Project Management:-Assist in the planning and execution of special projects and initiatives.-Coordinate with other team members and departments to ensure project deadlines are met.-Monitor and report on project progress, providing updates to executives.Office Management:-Oversee office operations, including supplies management, equipment maintenance, and vendor relations.-Ensure the office environment is organized, efficient, and conducive to productivity.-Implement and maintain office procedures and systems to improve efficiency.

Dual-role position responsible for driving sales growth, managing sales and instructor teams, and overseeing the operational aspects of the business to ensure seamless and efficient operations.*Key Responsibilities*Sales Management:Sales Strategy Development-Develop and implement effective sales strategies to achieve company sales targets and objectives.-Analyze market trends, customer needs, and competitor activities to identify opportunities for growth.Team Leadership-Recruit, train, and manage a high-performing sales team.-Set sales targets, monitor performance, and provide regular feedback and coaching.Customer Relationship Management-Build and maintain strong relationships with key clients and stakeholders.-Oversee the development and maintenance of customer databases and CRM systems.Sales Reporting-Prepare and present regular sales reports, forecasts, and performance analyses to senior management.-Track sales metrics and KPIs to ensure alignment with business goals.Operations Management:Operational Planning-Develop and implement operational policies and procedures to improve efficiency and effectiveness.-Oversee the business's day-to-day operations, ensuring smooth and efficient processes.Resource Management-Manage resources, including staffing, budgets, and equipment, to ensure optimal productivity and cost-effectiveness.-Coordinate with other departments to ensure alignment and collaboration on operational initiatives.Quality Assurance-Ensure that all operational activities comply with industry standards and regulations.-Implement and monitor quality control measures to maintain high service and product delivery standards.Problem Solving-Address operational issues and challenges promptly and effectively.-Develop and implement solutions to improve operational efficiency and resolve any problems.

Support the Studio Owner in overseeing daily operations, ensuring exceptional customer service, and maintaining a welcoming and efficient environment for clients and staff.*Key Responsibilities*Operational Support:-Ensure the studio is clean, organized, and fully stocked with necessary supplies.-Oversee class schedules, ensuring they are accurate and up-to-date.-Manage the front desk, including handling inquiries, bookings, and payments.Customer Service:-Provide exceptional customer service to all clients, addressing any concerns or issues promptly and professionally.-Assist in onboarding new clients, providing them with information about the studio, classes, and membership options.-Foster a welcoming and inclusive environment for all clients and staff.Staff Management:-Support the recruitment, training, and supervision of front desk staff and instructors.-Assist in scheduling staff shifts and classes to ensure adequate coverage.-Conduct regular team meetings and trainings and provide ongoing support and feedback to staff.Marketing and Promotion:-Assist in the development and execution of marketing strategies to attract new clients and retain existing ones.-Manage social media accounts, posting regular updates and engaging with the online community.-Organize and promote studio events, workshops, and special classes.Administrative Duties:-Handle administrative tasks such as record-keeping, data entry, and managing client databases.-Monitor and report on studio performance metrics, including attendance, revenue, and client feedback.

Responsible for driving sales growth, managing the sales team, and overseeing client relations within the personal training division. *Key Responsibilities*Sales Management:Sales Strategy DevelopmentDevelop and implement effective sales strategies and campaigns to drive revenue growth in personal training department.-Analyze market trends, client needs, and competitor activities to identify and capitalize on sales opportunities.Team Leadership-Recruit, train, and manage a team of personal training sales consultants.-Set sales targets, monitor performance, and provide regular feedback, coaching, and development opportunities.Client Relationship Management-Build and maintain strong client relationships to ensure high satisfaction and retention levels.-Oversee the development and maintenance of client database.Sales Reporting-Prepare and present regular sales reports, forecasts, and performance analyses to owners.-Track sales metrics and KPIs to ensure alignment with business goals and identify areas for improvement.Client Engagement:Customer Service-Ensure the sales team provides exceptional customer service, addressing client inquiries and resolving issues promptly and professionally.-Conduct regular follow-ups with clients to gather feedback and meet their needs.Program Promotion-Promote personal training programs, packages, and services to existing and prospective clients.-Organize and participate in community events, workshops, and promotional activities to attract new clients.Operational Support:Collaboration-Work closely with the personal training and fitness staff to ensure seamless coordination and delivery of services.-Coordinate with marketing and other departments to support sales initiatives and promotional campaigns.

Tasked with supervising the development, management, and enhancement of continuing education and job board content for Nurse.com, while also offering top-level administrative assistance to the Director of Digital Content.