Leila Duarte E Silva Email & Phone Number

- I have a solid experience in Business Process Management - BPM, with over 15 years in various areas such as Education, Technology, Consulting, Financial Services, Hygiene, Perfumery and Cosmetics, Industry, Retail, Agriculture, Urban Mobility, Health Services, among others.- I assist my clients in developing an end-to-end vision of the business, leveraging organizational performance and driving change. I add value by promoting innovation and fostering a culture of continuous improvement.- I identify end-to-end value chains, structure process architecture, and lead transformation initiatives, implementing process-oriented visions in organizations.- I influence business units to improve results and generate profit. I promote and emphasize efficiency and productivity gains, including reduced deadlines, costs, risks, increased revenues, and compliance.- I have a strong background in process mapping, analysis, identification of improvement opportunities, restructuring, and process transformation, utilizing various techniques such as BPI, Lean Six Sigma, Kaizen, PDCA, Reengineering, and other analytical approaches.- I utilize modeling software such as ARIS, Visio, Bizagi, Signavio, and others, employing notations such as BPMN 2.0, VAC, and EPC. Additionally, I work with other tools like MS Office, Project, Jira, and Confluence.- I identify business requirements to translate them into system requirements, conduct risk assessment and mitigation, monitor the transition of the new process to operation, train leadership and teams, track key performance indicators (KPIs), and provide guidance and support for process stabilization.- I establish Process Offices, define standards and guidelines for BPM services, establish methodologies and tools for process mapping, analysis, and improvement, develop and implement training programs, form and develop teams, and support guardians and process owners.- I have successfully led various end-to-end strategic processes, including Business Architecture, Organizational Design, People and Competencies Dimensioning, Competency-based model, Cultural Diagnosis, Change Management, Software Implementation, CMMI Certification Dev V2.0/Level 3, ITIL V4, Adaptation of Processes to the General Data Protection Law - GDPR, IT Governance, Sustainability initiatives, Strategic Planning (BSC), Measurement Systems, among others.Certified Business Process Professional (CBPP) by ABPMP.CMMI Certification - Exam Associate CMMI Certificate - ISACA.