Leila Duarte E Silva Email & Phone Number

Kissimmee, Fl, Us

Orlando, Florida, United States

Business Process Management (BPM) | Busines Architecture | Change Management | Organizational Design | Startup Founder

Curitiba, Paraná, Brasil

- Support the VP of the Business Unit - SAP Application Management Services (AMS).- Conduct strategic planning cycles, deploy strategic initiatives to processes and projects and monitoring results.- Responsible for Performance Measurement System and Forums (Strategic Management, Process, People, Demand, and Delivery).- Conduct mapping, analyses and process improvement, using Bizagi and SAP Signavio as a process platform and BPMN 2.0 Notation.- Implemented the BPM and Process Governance Model, providing support, training, and conducting audits/quality assurance, Process Architecture maintenance, support to owners and guardians, defining requirements for automation, manage process improvement backlog.- Led teams in the CMMI Certification project, reaching CMMI DEV V2.0 Maturity Level 3, and maintained practices in the Business Unit's processes (audit/quality assurance, findings, reports and evolution).- Led the Organizational Design project to achieve the future vision and objectives of business growth and expansion, reviewed the unit's value proposition and strategic positioning, Service Portfolio, Value Chain, organizational structure and sized the staff.- Conducted a diagnosis of the organizational culture and drove cultural change to consolidate the implemented changes, using Organizational Change Management (OCM) by ITIL. - Conducted others strategic projects like MIG - Integrated Management Model, Customer Success model and successfully implemented the service model (N1, N2, N3), Confluence restructuring, ITIL V4 Governance, among others.

Orlando, Florida, United States

BPM Expert Consultancy - www.aprimoreconsultoria.com.br- Lead client projects in small, medium, and large companies, in different industries in Brazil (Education, Technology, Consulting, Financial Services, Hygiene, Perfumery, and Cosmetics, Industry, Retail, Agriculture, Urban Mobility, Health Services, among others), inspiring them to adopt innovative and tailored approaches to their needs.- Led various types of projects, organizational restructuring, BPM, mapping, analysis and process optimization, GDPL adaptation, requirements gathering for software selection or process automation, implementation of people management practices, risks mapping, etc.- Implementation of process offices and mentoring to maintain BPM governance.

Curitiba Area, Brazil

- I coordinated the Process Office, being responsible for defining methods, standards, and tools, and ensuring the quality of deliveries from the front office team, with approximately 25 internal consultants.- Responsible for the design and dissemination of the Value Chain and process architecture management. - Provide mentoring and consultancy to business areas in mapping, analysis and process improvement, KPIs, risk mapping and handling, identification of software requirements, approval of process flows, among others.- Responsible for the corporate document management model (policies, manuals, procedures, etc.).- Led the Business Architecture project, integrating information, tools, and practices from the process teams, IT architecture, Corporate PMO, Risk, Strategy and Indicators, HR, Quality, and other interface areas.- Participated in studies and definitions of artifacts and IT governance and IT architecture practices (e.g., COBIT, ITIL, TOGAF).- Led the evaluation of software and proof of concept for modeling and automation tool.- Implemented the ARIS platform (Designer, Governance, IPR) with integration with SAP/Solman.- Implemented process architecture modeling notations, such as EPC, VAC, and BPMN, integrating with the TOGAF framework for IT architecture.- Designed and implemented a BPM training program and conducted training for the target audience.- Responsible for hiring and allocating external consultants to conduct improvement projects.- Monitored and reported results to top management. In 2014, reported gains of $5 million with 80 completed projects.

Curitiba, Paraná, Brasil

Corporate coordination of Talent Acquisition Management.- Responsible for Employer Branding, recruitment and selection, onboarding, talent management, performance, succession, internal mobility, dismissal, outplacement, Trainee, Internship, and Young Apprentice programs.- Redesigned the people recruitment strategy, designing policies, indicators, and processes, internalized selection process, selective tests (Cost Avoid - $ 10MM/year).- Responsible for a budget of $23M/year.- Direct management of 17 employees and several service providers.- Hiring approximately 2.000 employees/year, to support the company's growth - new factories, distribution centers, new brands, and business units.- Implemented the Talent Management Process (9box Matrix), mapping the risk of loss of personnel, succession, and definition of development and compensation actions for employee retention.- Implemented the SAP Success Factors tool.- Implemented the curriculum database system and integrated it with SAP HR.- Reviewed contracts with a reduction of fees around 20%.- Received the Professional Excellence Award - Recognition program for employees who delivered exceptional results - May/2012.

São José Dos Pinhais, Paraná, Brasil

- Provided internal consulting to several business units and brands of Grupo Boticario.- Led improvement and process transformation projects, using techniques and approaches such as Lean | Kaizen | 5S | DMAIC | PDCA | Business Improvement | Six Sigma Green Belt | among others, strengthening end to end vision.- Coordinated cross-functional teams and achieved efficiency results and productivity gains, such as cost reduction, risk mitigation, revenue increase.- Mapping, analyse and improve business processes, identifying opportunities, risks, gaps and translating requirements into actionable solutions. - Trained teams and leadership in optimized processes, following implementation through mentoring and KPIs.- I conducted complex projects such as Corporate Governance, Sustainability, ERP and Exchange Implementation, and CSC (Shared Services Center) Implementation, separating corporate activities and services, defining the service catalog and SLAs, Design and Process Reengineering, Digital Transformation, Software Implementation, Change Management, Organizational Design, Dimensioning of People and Competencies.- Proposed or participated in changes in the organizational structure.

Pós-Graduação Lato Sensu - Especialização, Business Planning & Management

Bacharelado Em Administração, Business Administration, Management And Operations

Bachelor's degree in Administration, from Faculdade Bom Jesus Paraná/Brazil (Jan/2000) judged by GEO Credential Services as equivalent.