Director Of Finance And Administration
Resurgence Financial, Llc
A purchaser and servicer of consumer debt portfolios. I joined the company in 2002, shortly after it was founded. We grew the business quickly from an Illinois operation to become a national player in the collection industry. Our rapid success earned the company the 28th spot on the Inc 500 list of fastest-growing private companies in 2006.Oversaw treasury management, internal cash management, and bank services for $10 million in revenue annually across multiple banks and business unitsCollaborated with CFO on annual budgeting, yearly financial audit processes, and semi-annual bank audits, including implementation of best practices and procedural adaptationsDelivered thorough financial and analytical reporting to identify underperforming accounts, inform operational practices, and improve due diligence processes for portfolio purchase decisionsLed HR department: Developed detailed employee training manuals, recruitment policies, benefits administration procedures, incentive programs, and conflict resolution practices to improve culture and ensure compliance. Implemented 360 degree evaluation system, created standard operating procedure documentation, and created and edited the company newsletter.Restructured organizational design allowing 15% increase in work volume without adding staffMentored supervisors on hiring, training, orientation, and employee relations issues to support expanding internal needs during phase of significant, rapid growth Led cross-functional team of 8 staff in a new market expansion, including location selection, corporate licensing, recruiting, training, and development of new proceduresThe new office opened within budget and 5 weeks ahead of original scheduleHead of Strategic Task Force - Addressed concerns across the organization, solved interdisciplinary problems, and vetted company-wide technology decisionsDirectly supervised staff of 4 involved in HR administration, client relations, and accounting