Leilani Martin Email and Phone Number

Dis-binds and identifies volumes, properly annotating the arrival order and condition. Various applications of preserving books and documents. Various applications of preserving maps and plot plans in addition to logging maps on a computer, generating labels and cross indexes, etc. Ability to read and comprehend simple instructions, short correspondence, and memos

Responsible for both opening and closing duties. Always provided excellent customer service. Made suggestions based on their preferences. Took and served food/drinks orders; made note of any food allergies or restrictions. Kept tables clean and arranged table settings. Delivered checks and collected payments.

Executed proper communication with all Holiday Inn Club Vacations affiliated departments, management and HICV owners. Confirmed sales and verified contracts for HICV sales. Handled walk-in cancellations and owner cancellation calls; rewrote sales and assist QAO's with mail out process in order to recover lost business. Assisted QA management with training and improvement of new and existing employees.

Greeted guests and tables and provided nightly specials. Ensured guests receive a memorable dining experience. Up-sold when appropriate. Brought food from kitchen to the tables through a multi-level restaurant. Followed all health and safety regulations. Nightly clean-up.

Managed the solar permit application process for the state of Colorado. Adhered to each countys specifications. Conducted online and paper submissions. Maintained databases and records for application submissions. Coordinated with multiple departments to best serve customers interests.

Supported opening and closing duties, including reconciling cash tills and assisting in kitchen and bar areas. Prepared mixed drinks for patrons, including bottle service. Recorded or memorized orders, entered into computer system, and followed up with kitchen staff to foster timely delivery. Presented checks and processed payments.

Greeted and guided guests to tables, presented menus, and recommended daily specials. Made targeted suggestions to guests based on stated needs. Extensive understanding of menu offerings. Ensure tables are always clean for current and new guests. Built positive relationships with regular guests, learning names, orders, and special preferences.

Assist guests in making menu selections in a knowledgeable and friendly manner while providing an excellent guest experience. Complete knowledge of menu items and specialty cocktails. Process payments via Aloha POS System. Nightly clean-up.

Outreach to clients to arrange Tours, Chef Services, Transfers, and additional activities for clients during vacation by coordinating with representatives in different countries, such as Italy, France, Spain, and the Caribbean. Collect deposit payments from clients via Stripe.Researching potential tours to advertise to clients; outreach to tour operators for possible collaboration. Updated new and current tours and services on WordPress Blog.Communicating with villa owners and property managers to ensure accuracy of RentVilla's availability calendars. Update webpages on RentVillas.com website to provide precise descriptions on all properties, including imagery, services provided, amenities, etc.Created user-friendly online forms via Survey Gizmo to easily collect payment from clients.Created Stripe account to improve previous payment collection system.

Menu knowledge, specialty cocktail knowledge, provide guests with excellent customer service, cash and credit card transactions, nightly clean-up

Adhered to all applicable federal laws, rules, and regulations relating to rental agreements, tenant rights, and maintenance issues. Hired maintenance staff and delegated needed tasks. Mitigated unit vacancies through proactive lease renewals, frequent rental promotions, and tenant rewards programs. Organized monthly mixers with new businesses to promote available rental spaces. Directed A/P and A/R operations, including oversight of rent collection and security deposits.