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Leilani Carbonell (She/Her) Email & Phone Number
Vice President Marketing and Growth
at
Upbeat (Education)
1 work email found
@tipalti.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Vice President Marketing and Growth
Location
Oakland, California, United States
Who is Leilani Carbonell (She/Her)? Overview
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Quick answer
Leilani Carbonell (She/Her) is listed as Vice President Marketing and Growth at Upbeat (Education), based in Oakland, California, United States. AeroLeads shows a work email signal at tipalti.com and a matched LinkedIn profile for Leilani Carbonell (She/Her).
Leilani Carbonell (She/Her) previously worked as Vice President of Customer Success/Account Management Americas at Nium and Head of Customer Success, Mid-Touch Team (Senior Manager) at Tipalti. Leilani Carbonell (She/Her) holds Ba, Sociology, Specialization In Asian American Studies from University Of California, Los Angeles.
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Email format at Upbeat (Education)
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*@tipalti.com
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Profile bio
About Leilani Carbonell (She/Her)
At Nium, leadership and strategy converge to spearhead transformative global payments, with a focus on instant, cross-border transactions. My journey in customer success has been marked by a dedication to operational excellence, as evidenced during my time at Tipalti, where our team effectively managed a portfolio generating $20M ARR with minimal churn and high customer satisfaction.My mission extends beyond the corporate landscape, integrating a people-centric philosophy matured from classroom to boardroom. The organization's success is a testament to my commitment to fostering a supportive culture, and my role as a board member of The Teaching Well and co-founder of SIS Circle reflects an unwavering commitment to holistic well-being and personal growth.
Current workplace
Leilani Carbonell (She/Her)'s current company
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14 roles
Leilani Carbonell (She/Her) work experience
A career timeline built from the work history available for this profile.
Vice President Of Customer Success/Account Management Americas
CurrentAt Nium, we operate at the intersection of an increasingly interconnected world, where the traditional finance industry has been disrupted, and on-demand is in demand. Our payments infrastructure is leading a transformation in payments, enabling anyone, anywhere to make and receive payments instantly, regardless of the location or currency. We currently.
Mar 2023 - Present
Head Of Customer Success, Mid-Touch Team (Senior Manager)
Highlights- Promoted from Manager of Customer Success to Head of Customer Success for the Mid-Touch team in 2021- Own growth, retention, renewal, and customer advocate program for Mid Market accounts representing $20M ARR and achieving 1% churn, 96% CSAT- Forecast revenue retention and growth opportunities across portfolio - Led a top revenue initiative.
Oct 2021 - Jan 2023
Manager Of Customer Success Team
- Hired customer success managers and grew team 3x- Built the 1:Many program from the ground up- Revamped training program, reducing ramp-up time from 3 months to 4 weeks- Optimized customer success playbooks and internal processes- Launched annual and bi-annual business review process, built out talk track, and trained team- Collaborated with cross.
Mar 2020 - Sep 2021
Principal Consultant
Leilani Carbonell Consulting
Teach Upbeat - Adviser to CEO and VP of Program (B2B EdTech SaaS)- Developed go-to-market strategy: defining ICP, competitive research, provided recommendations on service offerings and roadmap, created marketing materials and key messaging- Sales process optimization by defining customer journey and using automation for prospecting, lead nurturing, and.
Jul 2019 - Aug 2021
Customer Marketing Director; Sr. Customer Marketing Manager
+ Original core team growing $2M to $100M+ in annual recurring revenue+ Led customer engagement strategy formalizing customer advocacy programs: advisory board, power users, focus groups+ Founding member of the Equity Committee - ERG focused on diversity, equity, and inclusivity+ Created effective marketing programs ensuring customer-centric communication.
Jun 2017 - Jun 2019
Implementation And Customer Success Director; Customer Marketing Lead
+ Developed and championed customer success framework that covered all aspects of the customer journey including implementation, training, adoption, renewal, and cross-sell/up-sell+ Hired, trained and led a team of world-class Customer Success Managers to oversee full customer life-cycle for 1,600+ school districts and charter schools serving over 5.
Jan 2012 - Jun 2017
Head Of Client Services And Partnerships, Learner Response Systems And Assessment
Hired as first leader of Client ServicesLed and managed the implementation and technical support teamsOptimized professional services and account management workflows
Dec 2010 - Dec 2011
Business Consultant - Promethean
+ Provided market intelligence and analysis of the competitive landscape to inform merger and acquisition decisions+ Built and leveraged relationships with internal and external business partners to complete business analysis for projects and investments+ Provided functional diligence expertise to support business acquisition
Jun 2010 - Dec 2010
Director, Western Account Management
+ Led a team of 40 Account Managers to oversee full customer life-cycle for 1,000 school districts and charter schools serving over 3 million students across the Western U.S.+ Drove multi-million dollar renewal business and expansion strategyPlanned and executed annual user conferences+ Delivered top references to the sales team and built advocate program
Jan 2009 - Jan 2010
Account Manager
Oct 2006 - Jan 2009
Consultant
Freelance
Projects included:- planned and delivered technology integration plans and training at various school districts- strategic consulting with CEO of EdTech company - facilitator/instructor/coach to new teachers including work at The New Teacher Project- overseas teacher (Okinawa, Japan)
Jun 2001 - Oct 2006
Associate Institute Director
- Recruited, interviewed, and hired institute staff- Managed $1M summer teacher training budget- Planned and executed teacher training program for 500 new teachers
Jun 1996 - Aug 1998
Jun 1996 - Aug 1996
2 education records
Leilani Carbonell (She/Her) education
Ba, Sociology, Specialization In Asian American Studies
University Of California, Los Angeles
Master Of Arts - Ma, Instructional Technologies-Specialization In Training, Design, And Development
San Francisco State University
FAQ
Frequently asked questions about Leilani Carbonell (She/Her)
Quick answers generated from the profile data available on this page.
What company does Leilani Carbonell (She/Her) work for?
Leilani Carbonell (She/Her) works for Upbeat (Education).
What is Leilani Carbonell (She/Her)'s role at Upbeat (Education)?
Leilani Carbonell (She/Her) is listed as Vice President Marketing and Growth at Upbeat (Education).
What is Leilani Carbonell (She/Her)'s email address?
AeroLeads has found 1 work email signal at @tipalti.com for Leilani Carbonell (She/Her) at Upbeat (Education).
Where is Leilani Carbonell (She/Her) based?
Leilani Carbonell (She/Her) is based in Oakland, California, United States while working with Upbeat (Education).
What companies has Leilani Carbonell (She/Her) worked for?
Leilani Carbonell (She/Her) has worked for Upbeat (Education), Nium, Tipalti, Leilani Carbonell Consulting, and Illuminate Education, Inc..
How can I contact Leilani Carbonell (She/Her)?
You can use AeroLeads to view verified contact signals for Leilani Carbonell (She/Her) at Upbeat (Education), including work email, phone, and LinkedIn data when available.
What schools did Leilani Carbonell (She/Her) attend?
Leilani Carbonell (She/Her) holds Ba, Sociology, Specialization In Asian American Studies from University Of California, Los Angeles.
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