Establish and champion complex Pharmacovigilance projects to successful completion. Play a key role in maintaining effective communication between business lead and functional teams for projects involving strategic and innovative solutions. Develop project plans, establish milestones, and oversee deadline completion and resource management including risk assessment and tracking. Include cross functional organization teams as an active solution resource in meetings. Influence, lead, and guide end-to-end projects that meet business goals. Drive and facilitate cross functional interaction to clarify business roadblocks in solving business and technical problems.

Build and drive technical support capability and capacity and proactively contributes to the development and improvement of Symantec products Provides input and act as advocate to Support Services, Product Management and Engineering during new product feature offerings Collectively gather training requirements, assessing hardware and/or software needs, and differentiating issues from risks while implementing mitigation plansSynchronize alignment of service areas with PLC processesAct as a conduit between multiple cross functional teams such as support delivery and product development/management and Quality Assurance engaging Release Product Manager and Backline Engineers early to discuss and seek commitment for usability and supportability requirements. Currently lead for Supportability driving effort in collaboration and efficiencies.Works with Global Training/ Backline support engineers / Sr. Support Managers to ensure adequate coverage for all relevant featuresInvolved in discussions with the Business Development team on OEM- 3rd party contract negotiations identifying risks that may potentially impact Technical Support, contracts interaction and thorough understanding of support’s deliverablesSelf-motivated, proactive individual with excellent problem solving, analytical, organizational and communication skills with the ability to thrive under continual deadline constraints while managing multiple ongoing projects with direct and indirect teamsEnter and maintain product/version updates in the CRM (SalesForce) and KM (Knowledge Management / Symwise) infrastructure

Play a key role in maintaining effective communication between business and Engineering teams. Develop plans, establish milestones, and oversee deadline completion and resource management including risk assessment and tracking. Include cross functional organization teams as an active solution resource in meetings. Influence, lead, and guide end-to-end projects that meet business goals. Drive and facilitate cross functional interaction to clarify business roadblocks in solving business and technical problems.Expertise:Security: Data Loss Prevention, Data Center Security, Enterprise VaultPublic Sector Standards: FIPS, Common Criteria, TAA COO, Russian Registration CertificationOffice tools: MS Office, MS Project, MS VisioBusiness process: Software licensing, trade compliance, order-to-cash, business integration Tools: SalesForce, Perforce, Jira, Atlassian Confluence, MFT, Internal Etrack (defect tracking system)

Business Analyst supporting the Enterprise Flex licensing application under the Customer Buying Program at Symantec. Responsibilities include troubleshooting user portal issues. and performing technical analysis to resolve specific data related issues. Interaction with internal busines partners in requirements gathering for enhancement request during quarterly maintenance releases.

ERP Champion for the Oracle order entry module, ERP Company wide Implementation of OracleManaged staff of 5 responsible for order entry, order fulfill processes including trainingInitiated the first company sales order review process (SORT) that was comprised of manufacturing, sales, order entry, finance and legal