Leilani Chee Email & Phone Number

Chicago, Illinois, United States

- Main point of contact for selection of large distributor clients - facilitating with internal teams to ensure account needs are met and serving as a sounding board for product and personnel feedback- Project manage client initiatives to maintain clear communication and deadlines across internal Freewheel teams and multiple client teams - Facilitate.

Chicago, IL

- Managed development for billing and invoicing products- Worked with engineering teams and clients to determine ways to improve custom build platforms to work best for their needs.- Assisted in renewal and SOW process with clients annually- Acted as scrum master for the Audio and Platforms team - leading daily standups, sprint planning/retrospectives and.

Chicago, Illinois

- Worked with primarily SMB or Enterprise clients to establish a successful change management plan to launch the Kazoo platform at their organizations- Created and regularly updated a project plan for clients to ensure deliverables are met in a timely manner- Led project calls for clients implementing the platform and remain their main point of contact.

Greater Chicago Area

- Assisted in executing delivery and implementation plans including project plan updates, follow-ups and agendas- Provided training and end-user support during/after implementation for enterprise clients totaling over $2m in revenue- Analyzed client needs and helped remedy inefficiencies- Used Jira and Trello to communicate bugs and product enhancements to.

Greater Chicago Area

- Reported bugs/data issues using Jira and test fixes to issues in staging and UI- Assisted Implementation Manager with creating test scripts and setting up demo and live sites for new and active clients- Coordinated with team members, product managers and developers to create and improve product roadmap- Reviewed weekly releases and compose product.

Greater Chicago Area

- Managed and oversaw series B funding round to ensure information and communications are shared in a timely manner- Organized board meetings and internal events for company and board members- Served as interim HR Generalist and recruiter

Greater Chicago Area

- Oversaw the 3 roles (10 people) that make up the compliance team: Driver Compliance Specialist, Contract Enforcement Specialist and Independent Contractor Specialist- Evaluated and improved efficiencies in processes and procedures for all 3 compliance roles- Created and implemented QA processes for all three compliance positions to ensure accuracy for.

- Develop the Driver Compliance Team processes including creating training materials and metrics for Driver Compliance Specialists- Oversee the background checks for prospective contractors and periodic checks for active delivery partners to ensure accuracy - Work closely with vendors and legal counsel to verify that all active delivery partners meet our.

- Coordinated the quarterly background check process and determined eligibility for around 400 current active drivers a month- Assisted team members in making determinations on Background Checks for potential driver partners. - Helped design and create a Salesforce User Dashboard to make reporting and tracking easier.- Recruited delivery partners in.

- Provided guidance and outstanding customer service to 250+ Denver dealerships to maintain their ad packages- Assisted 9 member sales team (7 DMSRs, 1 DMR, 1 RSM) and served as a knowledge resource - Participated in pilots to give feedback and help ensure a smooth transition: BOBI Testing, HomeNet CLS Migration, Event Positions and Buy and Trade Product.

Greater Chicago Area

- Managed customer relations and feedback for 3,000+ members, ensuring customer retention- Analyzed customer profiles to successfully identify 300+ matches, generating $9,000 in revenue- Compiled and synthesized 500 customer feedback data points which were consolidated into 10 major recommendations- Developed a business case, prioritized, and presented.

Greater Chicago Area

- Determined client eligibility by reviewing approximately 400 cases a month- Communicated with parents and childcare providers regarding CCAP policy, procedures and programs - Reviewed unique and problem cases to resolve past errors in determination - Involved extensive phone support with providers and parents in navigating through the state implemented.