Leilany M. Vargas Laborde Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

• Lead and manage HRSA's Supporting Youth Recovery program, overseeing peer paraprofessionals' preparation for Pennsylvania's Certified Recovery Specialist certification.• Conduct in-depth interviews with prospective students in recovery from Substance Use Disorders, using precise questioning techniques to assess their suitability for program admission.• Ensure legal compliance by conducting criminal background checks and child abuse clearances while maintaining the highest level of confidentiality.• Oversee and guide the Field Placement Coordinator and Student Support Specialist positions, contributing to team effectiveness.• Collaborate with partners and stakeholders to align the project with student and community needs.• Deliver engaging training sessions to groups of 15 to 25 people while enhancing the curriculum to align with student’s needs.• Establish and nurture relationships with external organizations to drive student recruitment and job placement, showcasing strong outreach and networking abilities.• Empower program graduates during their transition to the professional field, particularly in addressing employee rights and related issues.• Collaborate with federal officials and consultants to ensure the effective administration of the grant program.

Philadelphia, Pennsylvania, United States

• Assisted in the recruitment of students for HRSA’s Supporting Youth Recovery Certified Recovery Specialist Program.• Monitored and analyzed submitted applications while compiling comprehensive data on all applicants.• Scheduled all student and program team interviews and assisted in program logistics.• Assisted in setting class schedules and generated curriculum, manuals, handouts, and presentations for all classes.• Reviewed and tracked all assignments, as well as documented student attendance.• Captured and reported individual student data per HRSA grant requirements.• Exemplified exceptional documentation skills by efficiently filing, organizing, and consistently maintaining accurate record-keeping and data collection, contributing to the successful preparation of annual reports.• Effectively provided ongoing guidance and assistance to students before, during, and after program completion, ensuring their well-being and success.

Philadelphia, Pennsylvania, United States

Greater Philadelphia Area

• Delivered expert travel consultations, demonstrating in-depth knowledge of domestic and international travel destinations.• Proactively educated travel agents on the latest products, services, policies, and procedures, showcasing excellent communication and negotiation abilities.• Rapidly crafted comprehensive travel itineraries, including air and land arrangements, during phone and email interactions, highlighting efficiency and customer service.• Collaborated seamlessly with various departments, such as finance, product, and air support, to address client inquiries, resolve issues, and ensure a seamless customer experience.• Effectively managed client queues, minimized wait times, and optimized service delivery, highlighting strong problem-solving and client satisfaction skills.• Maintained meticulous records of client transactions, interactions, inquiries, complaints, and comments, demonstrating attention to detail and data management abilities to meet client needs.

Philadelphia, Pennsylvania

• Revitalized the organization's zoning board committee by conducting monthly meetings with community residents, block captains, and zoning board members, addressing high-conflict issues stemming from extensive development and gentrification. • Actively engaged residents in the decision-making process through door-knocking campaigns, fostering a sense of community empowerment and participation.• Assisted in coordinating OHCD’s Neighborhood Advisory Committee Program (NAC) to connect low-income families with vital resources.• Assisted in coordinating other grant programs, including NALCAB's gentrification initiatives and Kellogg's Farm-to-Table initiative, contributing to neighborhood revitalization efforts.• Contributed to the organization's online presence and outreach by assisting in publishing content on the blog, website, and social media platforms. • Maintained meticulous records of all activities related to community organizing, ensuring transparency and accountability in community initiatives. • Built and nurtured community partnerships through extensive phone outreach, in-person meetings, and active participation in local events, sustaining meaningful relationships and perpetuating ongoing outreach efforts in a challenging gentrification-affected area.

Orlando, Florida, United States

• Delivered personable guest service in greeting, directing, and aiding the many guests encountered daily.• Correctly received orders in POS computer system, processed payments, and responded appropriately to guest concerns.• Up-sold additional menu items, beverages, and desserts to increase restaurant profits.• Took necessary steps to meet customer needs and effectively resolve food or service issues. • Demonstrated ability to manage multiple tasks and work well under pressure in a high-volume, fast paced work environment.• Served fresh, hot food with a smile in a timely manner. • Packaged menu items onto trays and placed drink orders into carriers.• Carefully maintained sanitation, health, and safety standards in all work areas.• Performed general maintenance duties while maintaining a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. • Took initiative to find extra tasks when scheduled duties were completed. • Followed all established restaurant practices and procedures and worked well with teammates and management to guarantee a memorable guest experience. • Completed coursework in Human Resources at Disney University.

Master Of Arts - Ma, Clinical Counseling

Bachelor Of Science (B.S.), Business Administration

Associate Of Arts - Aa, Community And Human Services