Leila Ribeiro Email & Phone Number

France

Ville De Paris, Île-de-France, France

• Act as a liaison between guests and hotel partners, managing reservation modifications, special requests, and inquiries via phone and email.
• Coordinate reservation requests, including managing overbooking situations.
• Process guest reviews, handle complaints, and manage claims using various online tools and CRMs to ensure high guest satisfaction with a 100% response rate.
• Moderate hotel partner exchanges, focusing on availability, property presentation improvements… Show more
• Moderate hotel partner exchanges, focusing on availability, property presentation improvements, and offer optimization.
• Collaborate closely with account managers to enhance the performance of a diverse partner portfolio.

Paris, Île-de-France, France

• Collaborate in the development and execution of marketing strategies. Assist in organizing and coordinating marketing activities to enhance brand presence.
• Play a vital role in the successful execution of product launches and new events. Contribute to the planning and coordination of events to ensure smooth execution and positive brand impact.
• Actively involved in managing and updating the company website for a dynamic online presence.Collaborate with cross-functional… Show more
• Actively involved in managing and updating the company website for a dynamic online presence.Collaborate with cross-functional teams to ensure website content is current and aligns with brand objectives.
• Assist in the creation and distribution of marketing materials, including promotional content and sales tools. Show less

Ville De Paris, Île-de-France, France

Ville De Paris, Île-de-France, France

• Provided exceptional customer service in a multicultural environment, ensuring a positive experience for guests from diverse backgrounds.
• Acted as a point of contact to resolve technical and logistical problems promptly, addressing issues to enhance guest satisfaction.
• Offered assistance and guidance to guests, ensuring they were well-informed about hotel services and amenities.
• Utilized effective communication skills to interact with guests and address their… Show more
• Utilized effective communication skills to interact with guests and address their inquiries, creating a welcoming atmosphere.
• Ensured compliance with hotel policies and procedures to maintain a safe and secure environment for guests. Show less

Aracaju, Sergipe, Brasil

• Utilized specific sales strategies to foster positive business relationships and attract new customers.
• Ensured a high level of service quality by implementing effective customer service practices. Collected and analyzed feedback to continuously enhance service delivery.
• Conducted thorough cost-benefit analyses tailored for Brazilian entrepreneurs, providing insights for informed decision-making.
• Introduced and sold new payment methods to both large and small… Show more
• Introduced and sold new payment methods to both large and small companies, contributing to revenue growth.
• Successfully acquired new clients by effectively communicating the value proposition of products and services.

Brazil

- Utilizing active listening and a tailored approach to enhance customer satisfaction and build loyalty.- Implementing consistent feedback systems for ongoing enhancement and elevated satisfaction levels.

Orlando, Flórida, Estados Unidos

• Guest Service Excellence:Ensured a high standard of service, creating a positive and friendly environment for Disney Guests.
• Daily Operations Management:Executed daily cleaning tasks, restaurant adjustments, and rotation activities in the kitchen to uphold cleanliness and operational efficiency.
• Customer Service Strategies:Applied sophisticated customer service strategies to enhance the overall guest experience.
• Multicultural Collaboration:Cultivated… Show more
• Multicultural Collaboration:Cultivated connections with multicultural coworkers, fostering a collaborative and inclusive work environment. Show less

Ilhéus, Bahia, Brasil