Leila Strus Email & Phone Number

Austria Croatia

Vize-Direktorin at Holleis Hotels, Hotel Kvarner Palace 4*, Crikvenica

Garden Palace Resort Umag Hotel Katarina Hotel Lišanj

Hotel operations;

Innahura, Lhavyani Atoll

Start up, development and complete orgnization of Guest Services and Excursions Department; Daily organization and leading of team members; Organization of excursions; Guiding tours to local Islands; Events Coordinator; Personalization of service to guests in details; Events Coordinator; Planning; Product Development

Labin, Girandella 4*/5* Resort, Croatia

Dealing with all kind of activities to accomplish guest's satisfaction: greet & meet; selling excursions; VIP treatments; training to the team for up-selling and to upgrade communication skills; cashiering; retail sale

Vrsar & Rovinj

Complete business organization and operations for the structure (310 App.&rooms; 3 restaurants, Poolbar, snack): budgeting; planning & organisation; leading and developing people; SOP’s; internal marketing and daily actions to reach high-end hotel service & guests satisfaction; implementation of HACCP & ISO std; Travelife Gold certification; during 2017: Analyis and improvement of quality control using TrustYou and other platforms

Spain

Handling with all reception duties (responsible on duty for: check-in, check-out, ticketing and excursions selling, guests registration, guest handling requests, invoices, exchange, PR, solving claims...)

Umag

development of the wellness, “free time”, luxury & sport segments; tailored international workshops & precontracting; preparation and implementation of the Full project plan: coordination of the budget, On-, off-line& sales activities (commercial PR for Italian, Austrian, German markets, repositioning of the whole wellness segment, new products,...), preparation & implementation of the Full Detox Programme (wellness);
part of the coordination team of national and international events (Sensa weekend, Melia‘ rebranding, October Well-days, ATP Croatia Open Umag…);
During 2011 and 2012 asigned to be project manager for specific projects (luxury offers; implementation of new on-line products; general Company segementation through all sales channels a.s.f...)

Croatia

Business organization: correspondence and coordination of projects between Croatia and Austria for a future tourist resort and its facilities

Bachelor'S Degree, Hospitality Administration/Management

Hospitality Administration/Management

Succesfully achieved a four month Inhouse course for becoming a hotel manager: planning & organisation financial results, SOPs, leading &.

Courses, Hospitality; Marketing;

Courses attended for better knowledge of marketing activities

International School Of Alternative And Intergrative Medicine, Integrative Medicine

developing skills for high self-consciousness and self-awarness for better understanding of the environment, better dealing with people.

High School, High School/Secondary Diplomas And Certificates, A Level