Leila Thimoteo Castro Email & Phone Number

São Paulo, Brazil

São Paulo

Atuo como gerente de uma esmalteria, sendo responsável pela gestão e desenvolvimento da equipe, incluindo contratação e engajamento. Projeção de metas e acompanhamento de resultados fazem parte das minhas atribuições, assim como a solução de problemas operacionais e conflitos no ambiente de trabalho. Também sou responsável pelo controle de estoque, captação de novos clientes e parceiros, além de estabelecer parcerias estratégicas para o crescimento e fortalecimento da marca. Minha função envolve garantir o bom funcionamento da loja, otimizar processos e promover um ambiente de trabalho produtivo e harmonioso.

São Paulo, Brasil

Como Atendente III na AeC, dediquei-me a ajudar e apoiar os clientes, com foco especial em serviços bancários e consultoria financeira. Atuei diretamente com os clientes do Banco PicPay, oferecendo suporte através do chat, sempre buscando entender suas necessidades e oferecer soluções práticas.Minha função era fornecer informações claras sobre suas contas, esclarecer dúvidas sobre transações, produtos e serviços bancários, e garantir que se sentissem seguros e bem atendidos. Com minha experiência em comunicação e resolução de problemas, me esforcei para garantir que cada cliente tivesse uma experiência positiva e que suas questões fossem resolvidas de maneira eficiente e acolhedora.

São Paulo, Brazil

Ateliê Leila Castro was created, developed and implemented by me to face the lack of skilled labor in afro hair and gel nails.As proprietary performance the following functions:-Optimization of the physical space of the store, supervising the dissemination of promotions through banners and posters and dissemination on social networks;-Definition of goals and indicators, ensuring the evaluation of sales volume, costs and quality of services, aiming to increase profitability and define tangible goals;-Definition of the final consumer profile so that the sales strategies were more accurate, ensuring the right language for communication with the target audience;-Negotiation of prices and payment terms with customers and suppliers, seeking to make the amounts paid and charged fair and compatible with the financial planning of the business;Team management.

In this internship opportunity I had the opportunity to learn:-How to perform the monthly invoicing of a company;-Issuing invoice;- Handle the Alterdata system;-Control expiration of contracts;-Accounts receivable control, as well as collection;-Prospecting for new customers based on cold lists prepared by me.

Barra Da Tijuca

My journey at Americanas S/A store started with the position of Store Operator and in a few months my General Manager recommended me to be promoted to Administrative Assistant and after a few more months I was promoted again to Store Supervisor.Among other tasks, I was also responsible for:Optimization and management of store processes;Support in the operational management of the store;Monitoring of goals;Management, coordination, motivation and team development;Ensure product availability, quality, store presentation and customer satisfaction.

Strategic Business Manager, Business, Administration, Strategy

This course aims to train professionals with a very broad view of the current market and gives practical tools to develop subjects such.

University Graduate, Technologist In Financial Management

The course aims to provide information to structure analyzes within the following subjects: Project Development and Analysis Credit.

Pós-Graduação Lato Sensu, Business/Managerial Economics