Lizzie Cheng Email & Phone Number

• Conduct consultations and stakeholder engagement• Administer a customer relationship management and outreach system• Build and share the knowledge of various types of stakeholders for departmental announcements and Ministerial events• Worked on #ImmigrationMatters campaign by engaging stakeholders through community conversations• Oversee the work of contractors/suppliers ensuring quality control and adherence to Government policies, standards and directives

• Established review panels (written submission and oral hearing) to engage stakeholders to discover and analyze the systemic housing issues to develop recommendations for the Minister• Developed review panel simulation process and operational documents/templates, as well as delivered and evaluated the simulation• Built relations and collaborated with key government and community partners• Conducted procurement to contract consulting services, monitored the contracts, and managed… Show more • Established review panels (written submission and oral hearing) to engage stakeholders to discover and analyze the systemic housing issues to develop recommendations for the Minister• Developed review panel simulation process and operational documents/templates, as well as delivered and evaluated the simulation• Built relations and collaborated with key government and community partners• Conducted procurement to contract consulting services, monitored the contracts, and managed communication with the contractors Show less

• Develop, edit and disseminate communications products such as newsletter articles, success stories, senior leadership messages, questions and answers, speaking notes and communications plans• Work with internal and external stakeholders to provide communications advice, tools and support for regional priorities• Support corporate and ministerial events, tours and consultations• Support and promote the use of modern communications tools and practices

British Columbia, Canada

• Delivered grants and contributions• Engaged and supported potential funding recipients, as well as funded organizations throughout their project life cycles• Engaged proactively with potential and current beneficiaries and related stakeholders to facilitate regional project development related to gender equality and systemic change• Created, supported and/or facilitated actions that enhanced positive, effective and efficient workplace and workplace well-being

Vancouver, Canada Area

• Conduct post-training quality monitoring and analysis• Coordinate new staff hiring and onboarding process• Enhance and deliver training programs• Work on other initiatives, such as career development program and townhall meetings• Prepare reports • Acting Team Leader at Service Canada Centre at various times

Vancouver, Bc

• Planed and delivered the Innovation Fair to be held in the BC region, while also contributing to the National Capital Region Fair• Liaised with a number of partners and stakeholders• Developed and initiate call-out for innovative projects and departments / partners’ involvement• Built and managed a team of volunteers• Conducted project development and delivery (i.e. budget, surveys, terms of reference, timelines, venue, logistics, program, tradeshow, communications)… Show more • Planed and delivered the Innovation Fair to be held in the BC region, while also contributing to the National Capital Region Fair• Liaised with a number of partners and stakeholders• Developed and initiate call-out for innovative projects and departments / partners’ involvement• Built and managed a team of volunteers• Conducted project development and delivery (i.e. budget, surveys, terms of reference, timelines, venue, logistics, program, tradeshow, communications) • Integrated innovation tools and approaches into planning and execution wherever possible• Created Innovation Fair in a Box tool for succession planning purpose Show less

Richmond, British Columbia

• Received, determined the needs and responded to questions from clients on service offerings and other government services and provide value added information, advice and guidance on program and service requirements• Examined, verifies and authenticated client identity and/or supporting documentation• Determined the need for more in-depth interventions concerning eligibility and entitlement to benefits, and conducts referrals to program/service specialists as required.• Identified… Show more • Received, determined the needs and responded to questions from clients on service offerings and other government services and provide value added information, advice and guidance on program and service requirements• Examined, verifies and authenticated client identity and/or supporting documentation• Determined the need for more in-depth interventions concerning eligibility and entitlement to benefits, and conducts referrals to program/service specialists as required.• Identified potential fraudulent information/activity and refers to appropriate unit for investigation.• Administered oaths, and takes and receives affidavits, declarations and affirmations Show less

Fredericton, Nb, Canada

Settlement & Multiculturalism Unit, Immigration, Settlement & Multiculturalism Branch, Population Growth Division, Department of Post-Secondary Education, Training and Labour• Managed Provincial funding including budgeting, call for proposal, proposal evaluation, funding agreements, funding allocation & issuing, project tracking database, negotiation, outcome measurement, funding balance management, reporting, and auditing• Pursued Federal funding including proposal writing, budgeting… Show more Settlement & Multiculturalism Unit, Immigration, Settlement & Multiculturalism Branch, Population Growth Division, Department of Post-Secondary Education, Training and Labour• Managed Provincial funding including budgeting, call for proposal, proposal evaluation, funding agreements, funding allocation & issuing, project tracking database, negotiation, outcome measurement, funding balance management, reporting, and auditing• Pursued Federal funding including proposal writing, budgeting, project implementation, reporting, and assisting with funder's auditing• Worked collaboratively with diverse internal and external stakeholders• Administered development and delivery of settlement, language, entrepreneurship, pre-arrival, employment, FQR, family and cultural programs for newcomers• Public education program development in the area of diversity, multiculturalism, inclusion and stakeholder engagement• Capacity building in settlement infrastructure and developing settlement and multiculturalism resources• Worked on projects involving multi-disciplinary teams, such as Syrian refugee issues• Involved in foreign company's relocation and retention project• Supported local employers in the area of retaining temporary foreign workers and immigrant workers• Developed standard operating procedure and tools for use• Oversaw unit's financial activities, budget, and auditing and provided financial analysis• Conducted unit’s strategic planning, and developed action plans• Provided leadership, guidance, orientation, training, coaching and mentoring to the staff• Worked with the staff to develop staff work plans, and managed staff workload and performance• Involved in Lean Six Sigma process improvement projects Show less

Fredericton, Nb, Canada

Settlement & Multiculturalism Unit, Immigration, Settlement & Multiculturalism Branch, Population Growth Division, Department of Post-Secondary Education, Training and Labour• Provided consultation, guidance and recommendation to stakeholders regarding funding, program development, project management, etc.• Project management (i.e. needs assessment, development, planning, implementation, evaluation and expansion)• Developed comprehensive business support programs for newcomers… Show more Settlement & Multiculturalism Unit, Immigration, Settlement & Multiculturalism Branch, Population Growth Division, Department of Post-Secondary Education, Training and Labour• Provided consultation, guidance and recommendation to stakeholders regarding funding, program development, project management, etc.• Project management (i.e. needs assessment, development, planning, implementation, evaluation and expansion)• Developed comprehensive business support programs for newcomers, including mentorship, training, language enhancement, business incubators and pre-arrival programs• Organized and participated in international immigration promotion and recruitment trip• Joined domestic promotion and recruitment trips at career fairs• Organized and facilitated diverse events (i.e. group consultation, workshops, training, orientation sessions, festivals, etc.)• Developed written materials including guides, training materials, briefing notes, presentations, etc.• Conducted outreach, marketing, promotional and public awareness activities• Worked on promotional video and materials (e.g. brochures, swags, banners, etc.)• Involved in immigration interviews and application file processing Show less

Fredericton, Nb, Canada

Population Growth Division, Department of Post-Secondary Education, Training and Labour• Created vision for the workplace structure change• Researched, developed, implemented solutions to address internal and external challenges• Communicated the changes with staff and measured outcome and performance

Fredericton, Nb, Canada

• Translate English to Chinese and vice versa for immigration officers and applicants to NB Provincial Nominee Program during the interview process

Fredericton, Nb, Canada

• Assisted Marketing and Accounting professors with their research project for new teaching strategies; collected and analyzed survey results• Researched other universities to identify sales management courses in BBA and MBA programs

Fredericton, Nb, Canada

• Introduced campus, courses, societies/clubs, university culture to prospective students in groups of up to 30; provided information and answered questions.

Fredericton, Nb, Canada

• Met and exceeded daily sales target through focus on professional customer service and identifying and meeting customer needs; demonstrated accurate product knowledge

Fredericton, Nb, Canada

• Met and exceeded daily sales target through focus on professional customer service and identifying and meeting customer needs; demonstrated accurate product knowledge • Received top 20 sales in Atlantic Canada and Number 1 Sales/hour in Cleve’s Source For Sports

Fredericton, Nb, Canada

• Introduced campus, courses, societies/clubs, university culture to prospective students in groups of up to 30; provided information and answered questions.

Master Of Business Administration (M.B.A.), Concentration On Human Resource Management And Marketing

Activities and Societies: MBA Society, Campus Tour Guide, Graduate Teaching Assistant, Chinese Students and Scholars Association.

Bachelor’S Degree, Economics