Leisa Gray (Healy) Email & Phone Number

Sydney, New South Wales, Australia

Self-employed private investor to non-listed property trust specialising in residential property acquisition, redevelopment and ultimately divestment.Consultant for interior design and sourcing fixtures and fittings. As required, active involvement in renovation works and property styling to meet project objectives and challenging timelines.Key achievements- Consultant for due diligence and acquisition phases of potential residential property projects.- Assisted with project planning and trades engagement to ensure vision was maintained.- Leveraged industry contacts to source representation and negotiate terms for divestment.- Consultant for marketing strategy, advertising copy and media selection,- Successful divestment of completed projects ensuring appropriate return on investment.

Brookvale, Nsw

Office Manager for boutique window and soft furnishings company with expertise in internal, external and commercial solutions.Key Achievements- Successful front-line representative for the business - direct customer engagement for new sales bookings and customer issues resolution.- Orders management. Worked closely with manufacturers to clarify specifications, coordinate installations and resolve customer issues.- Administered Xero accounting function for the business.- Invoicing; including issuance, reconciliation and arrears management.- Management of production schedule and internal team meetings.- Logistics; including couriers, receipt of materials and warehouse inventory management.

Sydney, New South Wales, Australia

Office administrator for local real estate agent and family friend during time of peak activity and resourcing constraints.Key achievements- Front-desk representative for the business - direct customer engagement for 'off the street' enquiries and issues resolution.- Execution of property marketing materials; including co-ordination of copy, photography and advertising.- Managed customer database; including updates and extracts for marketing purposes.- Liaised with suppliers and provided administration support to directors and sales associates.

Sydney

Supported five State Managers and their teams to deliver events and incentives with the aim to maximise brand presence and uplift new business for the Mortgages division.Oversight to national budgets to ensure delivery to corporate objectives. Ensured priorities were aligned to strategic plan and investment allocation was appropriate. Managed sponsorship agreements and maximised return on investment. Managed multiple events, including venue organisation, themed content and attendance.Key Achievements.- Enabled state sales teams to deliver strong brand representation at 65+ sales engagement events.- Created engaging corporate marketing representation at successive Mortgage Federation (MFAA) conferences, including highly effective engagement from celebrity endorsers.- Facilitated multiple hospitality events to Mortgage Broker partners and leveraged opportunities via corporate sponsorship to create partner opportunities at sporting and music events.- Coordinated brand exposure and presentation content at industry events, including global conferences, state conferences, mini-conferences, and roadshows.

Sydney, Australia

Natural Pet Store is a family owned online business specialising in organic pet food and supplies. It was established in 2006. On returning from Hong Kong I was offered this part-time position to manage a range of administrative tasks to support the smooth operations of the business.Responsibilities included: Liaising with customers and suppliers, assisting in Marketing and Social Media, order fulfilment, accounts and office administration.

Hong Kong

After leaving Citibank I decided to focus on temporary administrative work before the birth of my first child. This included a number of repeated and extended contracts. Following a period of maternity leave I continued to take these assignments until relocating to Hong Kong in 2008.Highlights include:- Two six month extended contracts with a US based NFP organisations (IFAW)- A range of successful administrative assignments leveraging my strong organisational and commercial skills.- Teaching at a community pre-school in Hong Kong

Sydney

Managed all marketing communications and events for broker partners, including planning and execution of major conferences and industry events nationally, with a budget of >$250K annually.

Sydney, Australia

Refreshed all marketing collateral and website content for the Mortgages channel.Project lead that delivered a consolidated agency approach, improved relationships and consistent outcomes across marketing channels.

Sydney

- Managed key strategic projects to improve the customer experience.- Developed a suite of targeted collateral for 'new to bank' customers, including introductory packs that improved customer satisfaction scores by 15%.- Developed new collateral to support retention of valued customers.- Lead a targeted review of call-centre processes, developed and implemented tools and training to increase awareness of business strategy and improve customer knowledge.

Sydney

Citibank Graduate Programme which included rotations in all divisions of the business.