I am Customer Service Manager, specialising in the Bank and Finance Industry, providing ongoing support to Mortgage Broker team. With 20+ years of the experience working in the banking and finance industry from working within small Mortgage Broker team to working for Major Banks. I will bring end to end expertise in Home, Commercial, SMSF and Equipment lending, with the ability to quickly build rapport with Clients, Solicitors and bank staff through the application process. I am able to adapt to the ever changing Banking environment, keep up to date with Policy and Compliance changes and ensure internal processes are aligned to all legislation and compliance requirements.Competent with high level record Management and software programs used within the finance industry.I am Commissioner Declaration and have had extensive training in Banking practices such as Fraud, Security, Privacy, Anti-Money Laundering and Information Security.I bring team leadership skills as well as end to end expertise across home loans, commercial loan and equipment finance borrowings from documentation preparation, to verification, to settlement and registration. If you would like to hear more about my experience please do not hesitate to send me a message.