Leisa Rumjahn Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

smrtr is an Australian data and analytics company delivering a new and transparent approach to Data as a Service (DaaS). We provide on-demand audience segments, insights and advisory services based on a data universe of 16m Australians. Our unique data partnerships bring genuine transaction data, allowing us to create industry based solutions specific to our clients, while always adhering to consumer privacy.Member of the smrtr Executive Leadership team. This role provides governance, prioritisation and process across sales, data aquisition, product and delivery activities.

Sydney, New South Wales, Australia

Responsible for managing relationships with data partners and optimising their experience with smrtr. Acquisition, assessment & commercial evaluation of data assets for inclusion in smrtr’s suite of products and analytical solutions.

Greater Data specialise in high-quality, innovative data-driven business solutions including data analytics, digital enablement, lead generation, data enhancement for next-best-action marketing, and data visualisation and processing.

Sydney

Responsible for:• Providing a detailed and technical interpretive consulting function across complex sales activity.• Providing advice and guidance to the Sales team on how client's requirements can be successfully met by the Greater Data solutions and technical delivery capabilities.• Managing the briefing process of complex projects and solutions.• Assessing and improving internal processes, operations, and product deliveries.Project Managing client solution implementations

Sydney, Australia

Omnilead is the premium lead channel of smart data and lead generation experts, Cohort. As Australia’s premier lead generation business, Omnilead was founded upon Cohort’s core principles of Transparency, Compliance and Consent, delivering the benchmark in Telephone Referrals in the market. Unity4 purchased the Cohort Australia and New Zealand businesses from Pureprofile in February 2019.Responsible for:• Management of call centre operations and the outbound lead acquisition program.• Establishing, building, and maintaining key relationships with call centres, data partners, clients and internal stakeholders. • Development of all calling scripts, training materials and onboarding. • Managing data flows to and from data partners and call centres.• Mentoring QA teams on quality control.• Analysis of reporting and performance. • Investigation and resolution of issues.

Sydney, Australia

truelogic is a software development company that provides web-based platforms for email marketing and mystery shopping. truelogic clients include the biggest names in real estate both in Australia and across the globe, with thousands of users relying on its email marketing applications for their business needs.As Client Services Manager, responsibilities included:• Oversee all activity related to the provision of effective customer service and operational activities• Build a passionate, cohesive and motivated team taking pride in the delivery of excellent service• Provide leadership, development and coaching to staff of between 3 – 6 Technical Support Representatives and Client Services Coordinators based in Sydney & the United States• Resolving escalated client issues to ensure a successful outcome• Manage day-to-day operations, processes and resourcing for the team• Identify, create and implement process improvements• Manage ad-hoc projects from inception through to completion• Assistance with release management – contributing to development of release inclusions, coordinating release timeframes, and training team members on release contents• Preparation of training videos, knowledgebase articles and other client-facing marketing materials• Coordinate client requests for custom development and email marketing templates

Acxiom is a leading marketing technology and services company offering marketing and information management services including multichannel marketing, data hygiene and database management services.As Project Manager, responsibilities included:• Leading the implementation of multiple concurrent customer data integration and marketing services solutions for Acxiom clients from project initiation through to final rollout.• Coach, mentor and lead project team members within a technical project team environment. • Develop and manage project schedules in line with project scope, budget & timeframe commitments.• Manage project issues, risks and change control throughout the duration of the project.• Internal and external stakeholder management• Provision of regular project sponsor, stakeholder & management reports• Requirements gathering to collate & document business requirements for specifications & change requests• Participate in regular project review board meetings to provide commercial and project governance advice• Develop and maintain best practice project management standards, practices and tools.• Review and contribute to Statements of Work and RFP submissions

Responsible for service delivery for all data orders and customer data hygiene projects for Acxiom Australia and New Zealand. Review, contribute to and approve statements of work. Requirement gathering and preparation of technical specifications. Direct and assign work requests to a team of 6 programming resources.

Requirements specification, liaison with development team, testing and management of product releases for a number of Acxiom products. Also responsible for staff training and preparation of user guides.Project management of client solution implementations for hosted database services.

Lead a team of Account Managers including objective setting,performance reviews,coaching and mentoring. Responsible for service delivery for a number of key accounts.

Responsible for the day to day service delivery of a number of key accounts across a variety of industries. Project management and requirement gathering for change requests and major database updates.

Implementation of Bridges "Portfolio Watch" system. Responsible for requirements gathering, production of business and functional requirements specifications, liaison with external suppliers and development team, testing and rollout of product releases.

Certificate Iv Project Management, Project Management

Data Pass

Itil Foundation Certificate In It Service Management

Education record