Akos Leisz Email & Phone Number

Budapest, Hu

Budapest

As the CEO and Architect at ITone, I lead a talented team in designing and implementing cutting-edge CMMS and Industry 4.0 systems, harnessing the power of cloud-native technologies and AWS services. My responsibilities extended to product development, go-to-market (G2M) strategies, and overseeing B2B and B2C sales initiatives.Key Responsibilities:✔️ CMMS & Industry 4.0 Development: Designed and developed state-of-the-art CMMS and Industry 4.0 solutions utilizing AWS, PHP, MySQL, MongoDB, Bitbucket, DeployHQ, Docker, and Kubernetes.✔️ Product Development & G2M: Spearheaded the product development process, from ideation to launch, and crafted effective go-to-market strategies to drive successful B2B and B2C sales.✔️ IT Process & Workflow Optimization: Conducted in-depth analyses of IT processes and workflows, identifying opportunities for optimization and implementing improvements to increase efficiency and productivity.✔️ ERP, CRM & Helpdesk System Design: Led the design and development of comprehensive ERP, CRM, and Helpdesk systems, ensuring seamless integration with existing infrastructure and streamlined operations.During my tenure at ITone, I played an instrumental role in driving technological innovation and achieving business growth. By combining my passion for technology with a strategic mindset, I delivered high-quality products and services that made a lasting impact on clients and partners. As I continue to explore new opportunities, I am eager to apply my expertise and contribute to the success of forward-thinking organizations. Visit https://itone.hu to learn more.

Budapest, Hungary

As a Partner and CTO at IWS, I’m responsible for spearheading the company's technological vision and overseeing the IT operations management. By leveraging my expertise in technology and leadership, I helped to drive innovation, optimize efficiency, and ensure the delivery of exceptional IT services.Key Responsibilities:✔️ Technology Strategy: Developed and executed a comprehensive technology roadmap, aligning it with business objectives and ensuring the seamless integration of new solutions across the organization.✔️ IT Operations Management: Lead a skilled IT team in managing day-to-day operations, including infrastructure maintenance, network security, and service delivery. Implement best practices to enhance performance, reduce downtime, and improve overall customer satisfaction.✔️ Project Management: Directed cross-functional teams in the planning, execution, and monitoring of complex IT projects, ensuring they were completed on time, within scope, and budget.✔️ Vendor Management: Fostered strong relationships with external vendors and service providers, negotiating contracts and ensuring the delivery of high-quality products and services.✔️ Continuous Improvement: Implemented a culture of continuous improvement within the IT department, encouraging the adoption of emerging technologies and optimizing processes to drive efficiency and innovation.During my tenure at IWS, I played an instrumental role in shaping the organization's technology landscape and IT operations, contributing to its growth and success. My passion for technology and commitment to excellence allowed me to excel in this dynamic and challenging role, and I am excited to bring my expertise to new opportunities where I can continue making a meaningful impact.

Budapest, Hungary

As an ITIL Consultant and Operations Strategist, I played a pivotal role in helping organizations optimize their IT service management by designing and implementing effective ITIL and operational processes. Through collaboration with clients and internal teams, I successfully delivered tailored strategies that enhanced overall service quality, efficiency, and customer satisfaction.Key Responsibilities:✔️ ITIL Consulting: Provided expert guidance on ITIL best practices, assisting clients in the development of operation plans, service design, and strategy to streamline their IT service management.✔️ Operational Processes: Designed and implemented end-to-end operational processes, ensuring that IT services were aligned with business objectives, delivered efficiently, and met customer expectations.✔️ Performance Monitoring Systems: Spearheaded the design and implementation of performance monitoring systems, enabling organizations to measure and analyze key performance indicators (KPIs) and drive continuous service improvement.✔️ Presales: Actively participated in the presales process, collaborating with sales teams to develop compelling proposals, demonstrate the value of ITIL-based solutions, and secure new business opportunities.During my tenure as an ITIL Consultant and Operations Strategist, I played an instrumental role in helping organizations transform their IT service management, leading to increased efficiency, customer satisfaction, and business growth. I am passionate about driving continuous improvement and innovation in the realm of IT service management, and I welcome new opportunities to share my expertise and contribute to the success of forward-thinking organizations.

Budapest

As a dedicated Cloud & IT Service Managemer, I employed my expertise in ITIL, service and process design, and IT outsourcing to ensure the seamless delivery of high-quality cloud-based services. My focus was on fostering strong customer relationships and maintaining exceptional service levels.Key Responsibilities:✔️ Cloud & IT Service Management: Managed cloud-based services and optimized IT service management using ITIL best practices, ensuring efficient and reliable operations.✔️ SLAs & OLAs: Created, negotiated, and periodically reviewed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to guarantee top-notch service delivery and alignment with client expectations.✔️ Service Process Design: Designed and implemented service processes that streamlined operations, reduced inefficiencies, and enhanced customer satisfaction.✔️ Escalation Management: Proactively mitigated and resolved escalations with urgency and determination, minimizing service disruptions and potential negative impacts on clients.✔️ Reporting: Provided detailed, timely reports on management and account performance, enabling clients to make informed decisions and monitor service quality.✔️ Transition Phase Management: Oversaw the transition phase of projects, ensuring seamless integration and minimal disruption to client operations.✔️ Customer Relationship Building: Established and maintained strong customer relationships, fostering trust, and effectively addressing client needs and concerns.✔️ Quality Assurance: Ensured the delivery of quality services in line with agreed-upon SLAs, consistently exceeding customer expectations.My experience as a Cloud & IT Service Management Consultant allowed me to develop a deep understanding of the complexities of service and process design, IT outsourcing, and ITIL implementation.

Budapest

Research and development of new and existing systemsAdministration, maintenance and monitoring of in-house Unix and Windows serversEmergency response and recovery of serversDebian, Windows Server, Exchange, Sharepoint, Apache, openVPN, firewall

Budapest

controlling, reporting, monitoring, accounting

Cook

Bachelor Of Business Administration (Bba), Management And Business Administration

Bachelor Of Science (Bsc), Engineering Information Technolgist

Activities and Societies: BME College for Advanced Management Studies