Leith Roberts Email & Phone Number

Lawrenceville, Georgia, United States

Represent Project RESET in the community by doing outreach work for the program and assisting tenants with rental assistance. Funded over $1,323,280.00 in processing claims under the program. Provide only the highest level of customer service to all inquiring parties regarding Project Reset and its outreach to the community.Verify accuracy of tenant information and request revisions/updates as needed and complete excel worksheets for all orders.Respond to all inquiries regarding Project RESET parameters, eligibility, and program timelines.Provide technical assistance to any applicant that need assist in completing their application, court documents, third-party vendor documents and funding.Explain documentation requirements to include citation of acceptable types of documents, ability to meet deadlines for funding approval. Provide application status updates for both tenants and landlords and upper management.Forward request for additional information to Project Manager.Document day-to-day to day tasks in Customer Service Management System for payment, tracking history and the process for tenants. Knowledge of Neighborly Software Systems for tracking and updating all data.Review invoice, Assist Tenants with General Ledgers documents to verify tenant rental history for payment. Cisco Service System, manage calls in the compacity of over 50+ calls a day.Provide excellent customer service skills to tenants in crisis situations with a calm and caring manner. Knowledge in MS Office and standard business software tools.Follow communication procedures, guidelines, and policies.Resolve customer complaints via phone and/or email.Ability to work effectively in a team setting and assist with cross functional departments contributing to the team.Excellent verbal and written communication skills.Experienced in general office duties including copying, scanning, and filing.

Duluth, Georgia, United States

Provide administrative support to Sales & Distribution team and other Atlanta Branch Executives, including the coordination of corporate travel and preparing of expense reports.Assist in the creation of client presentations including the preparation of PowerPoint slides.Liaise with Third Party Vendors and Corporate staff and schedule service, maintenance, and inspection calls. Manage the payment of all invoices associated with the office.the day-to-day services of the Duluth Corporate Office. Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reportsMeets and exceeds customer expectations by ensuring department provides outstanding customer service and teamworkParticipates in daily Yield Management MeetingsEnsures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)Provide customers and co-workers with professionalism and respect at all timesMaintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)Provide customers and co-workers with professionalism and respect at all times

Decatur, Ga

Supervise Front Desk staff: training, and development. Schedule staff according to labor standards and forecasted occupancy. Relate to the overall objectives of the Dealership and participate in the preparation of guest security and emergency procedures. Receive departmental related guest complaints and ensures corrective action is taken. Ensure staff uses guest interaction skills. Analyze and interpret business records and statistical reports; interpret policies established by administrators. Understand the government regulations covering business operations. Make business decisions based on production reports and similar facts, experience, and opinion.

Decatur, Georgia

Support staff and other duties as assigned.Accountability for high levels of customer service.Maintain decorum and high degree of quality communication.Make recommendations and handle complaints.Maintain and distribute weekly schedules.Create and modify documents using Microsoft Office.Maintain hard copy and electronic system.Research, price, and purchase office furniture and supplies.Interact with multiple online systems while speaking with customers.Meet sales quotas and service objectives in fast paced call center environment.Clarifies and fulfills customer requests/needs by presenting various selections of productsResolve customer concerns in an expeditious and tactful manner.Communicate effectively with telephone and internet prospects

Roswell, Georgia, United States

Resolving customer complaints, answering customer questions and resolving escalated complaints or disputes Scheduling appointments, maintaining and updating appointment calendars Greeting clients entering establishment, determining nature and purpose of visit, and directing/ escorting them to specific destinations Informing regular customers of new products, services and price changes Maintaining appointments for professional sales team. Answering incoming calls, greeting visitors, providing information, transferring calls or taking messages. Paging individuals to inform them of telephone calls and using paging or interoffice communication equipment Placing telephone calls or arranging conference calls as instructed.