Responsibilities included formulating and implementing sales, the development of peers through strategic planning, training and motivating, while building B2B partnerships and maintaining a high level of ongoing quality customer service.• Achieved/exceeded measurable sales goals and expectations on a consistent basis.• Developed strategic planning to achieve weekly and quarterly goals using CRM systems• Proven ability to recognize and capitalize on market trends and assume bottom-line responsibilities for strategic planning and forecasting• Advise C-level executives, startup founders, IT Directors and Operation Managers on best procurement strategy, deployment, training, support, device management and how best to empower their employees using Apple technology • Mentor to develop Store Team best practices in customer engagement and Account Leadership. • Create a world class customer journey for businesses using Apple products • Innovate and lead customer experiences to enrich lives and empower businesses

• Help troubleshoot issues ranging from hardware to software• Ensure customers leave with a resolution to their issues• Create detailed notations of interactions to ensure educational opportunities for others who follow suit if issue persists.

• Develop recommendations and procedures for implementation of new hardware/software products and applications, suitable for presentations• Ensure iOS compatibility programs are adequately installed and functional• Help in ensuring positive customer experience and product knowledge

• Drive and manage sales revenues from contract acquisitions through RFQs. RFIs, and RFPs • Negotiate pricing and cost of contracts awarded by managing and motivating team members on task at hand• Generate leads and develop strategic partnerships while developing sales goals whilst analyzing and tracking metrics• Provide proper customer service while running logistical needs for vendors and buyers• Established and managed accounts ranging from IT services to hospitality

• Help homebuyers in making one of the biggest investments of their lives• Ensure quality customer satisfaction and needs• Licensed in the state of Virginia

• Secured government contracts from various industries in the health and IT sector working with DHS, DOL, and DOS• Generated qualified leads by developing and maintaining strategic relationships and with key opinion leaders in the government and other industry professionals in order to increase sales opportunities and drive revenue growth• Proposal preparations beginning with delivery to handling all assets of the contract following award• Consulted with potential and existing clients on site in efforts to ensure maximum delivery and results’

• Opened a DC startup providing weekly dining services to customers on a subscription-based model• Managed customer’s personal identifiable information based on security protocols• Solved escalated customer requests by providing alternate solutions and recommendations• Spearheaded the work of the company website and IOS/Android app with the developer• Created a rigorous marketing approach to attract customers through social media communication methods • Handled finances, including weekly financial projections, yearly growth forecasts, and cash-flow

• Assisted customers by identifying their problems, finding the right resources, and solving their concerns• Analyzed, planned and researched network and data communications hardware and software• Created spreadsheets for payments and non-payments of customers• Outsourced many files to their respective parties in a timely and efficient manner• Provided clear and effective organization information to senior directors

• Created a conducive and learning environment amongst residents• Worked with many offices throughout the campus • Reported to Resident Director on student issues, concerns, and needs

• Managed the functionality, maintenance, and safety of the Student Center• Maintained knowledge of on-going events, building and university layout, and facilities in the surrounding neighborhood to provide excellent customer service

• Worked side by side with CEO of CHI Palestine in establishing an ambitious marketing and sales strategy • Led the restructuring and branding of CHI products to better suit the market in Palestine• Ensure that messages are supportive of and consistent with marketing strategies• Coordinate flow of information and communication and disseminate it according to plan/strategy