Leith Madeiros Email & Phone Number

Boston, Massachusetts, United States

• Mentored and developed Officers and Account Managers within department as well as employees in external departments via the company mentoring program; mentors provided personal insight that aided their own career.
• Established employee goals and developed training schedules to create a seamless working environment.
• Managed multiple teams through several organizational changes including downsizing, outsourcing, and realignment; transferred… Show more
• Managed multiple teams through several organizational changes including downsizing, outsourcing, and realignment; transferred approximately 75% of tasks to offshore partners while reducing costs and maintaining the.
• Held monthly performance meetings and provided annual performance reviews for 8 to 12 direct reports.
• Tracked and reported metrics for accuracy and timeliness to clients and internal management.

• Initiated process improvements by using Lean tools, macros and spreadsheets to increase production efficiencies.
• Reconciled Demand Deposit Accounts (DDA) and certified for corporate audit by ensuring that risk and compliance standards are met; hosted auditors by gathering data requests and answering questions.
• Interviewed, hired and evaluated Account Managers to ensure quality of team and consistency of service.
• Recruited by Senior Vice President to manage a new Top 10 client… Show more
• Recruited by Senior Vice President to manage a new Top 10 client and assist with the creation and testing of a customized database tool through a partnership with programmers, client and staff.
• Liaised with Investment Managers and clients daily to ensure trade settlement issues were resolved in a timely manner.

• Effectively interviewed, hired, managed, coached and empowered team with 6-10 direct reports to exceed performance standards in a fast paced, deadline driven environment.
• Selected to transmit end of day pricing files to the client where accuracy was paramount to avoid errors which could pose significant financial and reputational costs to the company.
• Acted as primary client contact for complex/custom clients to ensure service metrics were met or exceeded.
• Researched and… Show more
• Researched and resolved mutual fund cash, share and income discrepancies resulting in accurate fund pricing and mitigating financial exposure. Show less