Martin Leitner Email & Phone Number

Southern California, Us

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San Jose, California, Us

PeopleShores, a social impact startup, delivers robotic process automation from onshore delivery centers in rural and underserved U.S. communities. I led their transformation planning and positioned them for profitable and sustainable growth.● Defined a growth strategy with multiple paths to profitability within 12 months● Built an operating model, attracted talent, and established alliance channels● Tested product/market fit for key services (including RPA and cybersecurity)● Developed a solid 12-month pipeline with direct and channel partner leads

Zurich, Zurich, Ch

Zurich committed to the early adoption of IFRS17 and asked me to ensure delivery in APAC. The region included China, Japan, Australia, Hong Kong, Singapore, Indonesia, and Malaysia, and was considered a risk to the global schedule.Reporting to the regional CFO and the global program leadership, I skippered and supported finance teams, actuaries, and IT organizations across APAC and corporate units in Europe. Program requirements evolved rapidly during roll-out.● Worked closely with CFOs and CIOs to balance their priorities with corporate demands● Attracted SAP talent with skills to collaborate and influence across the diverse region● Predicted global performance risks in corporate systems and supplied timely solutions● Orchestrated platforms to rapidly disseminate knowledge and learnings● Delivered the program with quality and ahead of schedule

Woodland Hills, Ca, Us

Responsible for the technology transformation of the consumer experience at Farmers.Reporting to both CMO and CIO, I rallied marketing and distribution teams, call center organizations, and product leaders from all consumer units, including Life (in Seattle), and Specialty (in Grand Rapids) to build an omni-channel experience across web, mobile, call center, and storefronts.● 70-point increase in digital NPS within 14 months● >$100m top-line growth with new sales and increased customer retention● Built 5-star rated mobile apps for iPhone and Android● Introduced agile, product-centric delivery for all consumer-facing experiences● $1m in annual IT savings through insourcing IT and adopting agile methodologies● Established Farmers as an employer of choice in L.A.’s tech community● Deployed the industry’s highest volume consumer-facing Salesforce portal

Zurich, Zurich, Ch

Led a global shared services organization, delivering enterprise document, content, and output management services, SOA services, and collaboration platforms to business units in Europe and North America. A year into this assignment, I joined the board of ServiZurich, the company’s technology delivery entity in Barcelona.● Delivered $8m in annual opex savings through supplier consolidation and efficiencies● Gained recognition from local COOs and CIOs for a transparent and fair chargeback model● Transformed onsite IT services to cloud-based SaaS solutions

Zurich, Zurich, Ch

As part of an M&A leadership team, I was responsible for IT in Austria, Russia, Turkey, and South Africa, led the post-close integration of acquisitions in Russia and Turkey, and the operational due diligence for M&A opportunities in the EMEA markets.● Restored a major Russian acquisition from over $30m annual losses to profitability● Performed operational due diligence on M&A targets in Poland, Belorussia, Ukraine, and Turkey● Reorganized local IT structures to better align with business and integration goals

Zurich, Zurich, Ch

Responsible for information security, disaster recovery, IT risk management, and IT compliance at Zurich North America (ZNA), Farmers, and all Zurich companies in Latin America. Designed and deployed operational cybersecurity processes for Zurich Insurance worldwide. A year into this assignment I was asked to join the ZNA Risk and Control Committee.● Hired cybersecurity leadership and top talent practitioners in Chicago, LA, and DC● Retained over $500m in commercial premiums by saving a failing SAS70 certification● Introduced Counterpane managed security monitoring services to Zurich worldwide● Introduced Qualys vulnerability and compliance management services to Zurich worldwide● Fixed broken disaster recovery testing procedures at Farmers and ZNA

Teaneck, New Jersey, Us

Established Cognizant as the identity management leader in the US market, won several large accounts including General Motors, and led offshore delivery for the global supplier portal transformation at GM.

Woodland Hills, Ca, Us

Introduced PCs, email, desktop support, distributed computing, internet infrastructure, and cybersecurity to the company and built the first e-commerce platform for the exclusive agent force.

Zurich, Zurich, Ch

Started up and led the IT functions for the Czech Republic, Poland, Hungary, and Slovakia on Zurich’s first entry into Eastern Europe.

Us

My journey in California started with PC configuration and training for a temp agency and led to data analytics for a contact lens manufacturer.

It started as a college gig and became a full-time passion. I did computer programming and IT infrastructure, event planning and management, public campaigning, and fundraising for an NGO promoting European unification.