Leizel Rivera Email & Phone Number

Emeryville, California, United States

Hayward, California, United States

• Conducted routine and non-routine analysis of raw materials, in-process samples, and finished products using various analytical techniques such as HPLC, Fourier transform infrared spectroscopy (FTIR), Raman.
• Performed laboratory testing according to established testing procedures while maintaining accurate records of all analyses performed.
• Prepared test solutions, compounds and reagents for laboratory tests.
• Operated and maintained laboratory instruments, ensuring proper calibration and functionality.
• Troubleshooted and resolved instrument issues promptly, collaborating with the maintenance team and vendors as needed to minimize downtime.
• Analyzed and interpreted analytical data, preparing detailed reports summarizing findings.

Union City, California, United States

• Performed preliminary tests, including auto-refractor, air-puff tonometer, retinal imaging and visual fields, to assist the optometrist in assessing the patient's eye health.
• Provided support in gathering patient medical history and relevant information for the optometrist to evaluate and diagnose eye conditions.
• Scheduled appointments and managed patient records, ensuring accurate and up to-date information in the electronic health records system.
• Performed administrative duties such as answering phones, filing patient records, faxing, distributing prescribed items, obtaining insurance authorizations, and collecting payments.
• Provided one-on-one training to new employees.
• Maintained cleanliness and order in examination and testing areas, sterilizing equipment and keeping back office supplies fully stocked.

Fremont, California, United States

• Delivered outstanding patient care with a warm and welcoming demeanor, fostering a friendly and comforting atmosphere.
• Conducted preliminary diagnostic tests utilizing state-of-the-art medical equipment.
• Provided administrative support, such as answering phones, scheduling appointments, filing documents, faxing information, and distributing prescribed items.
• Oversaw the front office operations, securing insurance authorizations, processing payments, and entering data into the electronic health record system.
• Demonstrated exemplary customer service, as well as strong organizational skills, to ensure a positive and streamlined experience for all patients.

Fremont, California, United States

• Helped customers with questions, problems and complaints in person and via telephone.
• Prepared hand-crafted quality beverages for customers to their unique liking.
• Ensured that beverages are made to Starbucks standards and recipes, and according to the customer's request.
• Processed cash and credit card payments and gave accurate change, as necessary.
• Received multiple green apron pins for consistently providing quality customer service.
• Trained new employees in daily operations and methods of success.