- Responsible and driving the whole store sales performance with one store mindset.- Leading Key team, top sales team for pursuing excellent results, total revenues and attache rate, customer experience. ( NPS won 2 the best experience in shopping GC)- Developing the Tier 2 sales team, offer coach and support, help team grown and develop, breakthrough to becoming T1 team.

Apple Nanjing East - Support Experience.- Mentoring and offering Coach to other MGRs and Lead’s knowledge of Support Experience Biz insight and operations.- Taking care and changing the mindset of the higher tenure of Genius team, all Genius have breakthrough the Mac referrals.in Mac sessions, with highest NPS 80,No.4 in ECM.- Led Lead family to driving Solutions in GB, GBTI from 4 % to 9.5%( FY2021, Q3, No.3 of ECM with top sessions delivered) Biz lead/ sessions, from 7% to 14.7% in Q3.- Collaborated all leaders to driving NPS celebration, engagement with team, remain NPS above 70, EE in Q2&Q3.- Communicated with CallCenter Chengdu senior MGRs through Webex, aligned the iPad battery repair details and updated tips for advisors, protecting all levels experience.

As a Manager, you're responsible for inspiring your team to create ownership opportunities for customers on the sales floor. Elsewhere, you guide the talent that provides technical support and training, while working in partnership with the business team. And behind the scenes, you oversee operations such as inventory and visual merchandising. You actively build your teams - hiring, training, and developing team members in all these disciplines and more. Supporting Apple simplicity is a complex job, and you make it look easy.- Leading a strong group, 6 Pro and 24 Expert Team ( The top sales group ). Top performance driving and developing.- Responsible for store sales and resource strategy, and drove store performance.- Led/ planed/ resources planing for new products launch program and store special sales events.- Organized market new Pros selection events and Expert hiring. - Built a strong Pro team (Core sales team in store) that helps store succeed, reach and exceed store and company goals in performance and take care both customer experience and people experience.- Responsible for team’s recruitment, training, individual’s KPI and career development.- Responsible for store talent training program and talent pool management- Led store to delivered World-Class customer service and be responsible for product zone customer complaint.

Lead Creative responsibility is to ensure that the Creative trainers are ready to help continue making the Apple Store retail ⼀ a gathering place, to make surprise and pleasant way to attract and train the customer.Leading 13 Creative Trainers in my group for the flagship store. We created best learning environment in 2016, gained the best team in the world. Top performance and great customer experience.- Lead new activities related to the learning environment of retail stores.- Identify training opportunities; Build Creative trainer team and provide support for their development.- Recommend complete solutions to meet customer needs.

As a Creative, your main role at the Apple Store is that of instructor, whether guiding small groups to learn or helping individuals complete projects. You use your presentation skills to act as a facilitator, helping users get set up, get trained, and get going. But you're also an excellent listener, taking the time to understand what each user hopes to achieve or learn. By adjusting your teaching style to each user's individual skill level, you maximize their understanding and your own time. You recognize that purchasing a new product can sometimes help a customer attain his or her goals. You spend much of your time leading scheduled training sessions, but you're still comfortable interacting with store customers between those sessions. You're proud to enrich the lives of others - whether customers or team members - through teaching, in the way only a Creative can.

As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.

- Annual new product release planning, clothing packaging design, video production and planning, poster production.- Tmall online mall planning and establishment, operation.- Supplier consultation and follow up.- Market planning.