Kate Le Email & Phone Number

Calgary, AB, CA

• Professionally translated and facilitated communication between English-speaking clients and Vietnamese customers over the phone in various settings, such as hospital, insurance, finance, hospitality, law enforcement.
• Utilize excellent listening, notetaking, and customer service skills to maintain accuracy, courteous, and polite manner in bilingual interpretation.

Hamilton, Ontario

• For over 40 years, CIC has accelerated student success through innovative Total Care Education System®. *Admission/Recruitment/Liaison roles*
• Provided counselling for over 200 international students; identified potential barriers a student may experience based on concerning signs and connected students to the right support services;
• Delivered excellent client support via phone, email, live chat, social media and in-persondaily; addressed any concerns and provided answers to any enrollment inquiries;
• Advertised and promoted school programs through content marketing experience acrossprint, website and social media platforms; recruited 80+ students in each intake cycle;
• Represented CIC at Canadian Educational Fairs in Southeast Asia; delivered presentations to potential applicants, families and local partners; recruited the following year’s cohorts;
• Maintained positive relationships with 100+ educational agencies in Vietnam;

• Led a team of 10 event staff and 40 counsellors; oversaw the planning, organization, and execution of the Learn English & Discover Canada program (Orientation, Talent shows, Games day, Birthday parties, and Graduation.
• Managed events budget, staff/volunteers’ schedules, daily operations, and logistics;
• Supported Human Resources team on initiatives including recruitment, selection, orientation, training, off-boarding Summer Camp staff;
• On-boarded and maintained Slack as the internal communication program for the entire summer camp operation team consists of over 80 employees.

Hamilton, Ontario

• Created and maintained the content calendar for social media accounts (Facebook, Twitter, Instagram, YouTube) on a daily basis; tracked impressions, likes, and followers;
• Developed marketing and social media campaigns from the idea stage to execution stage, including interviewing, filming, and executing photoshoot for students, staff and special events;
• Collaborated with media team members to strengthen brand identity across print, website, and social media platforms.

Canada

• Facilitated the strategic planning and execution of a five-week-long national marketing campaign, aimed at recruiting 200 undergraduates into AIESEC Canada’s youth leadership program
• Coached 29 chapters with lead generation and prospect nurturing techniques, maintaining targeted conversion rate
• Engaged internal members in marketing conversations and competitions which resulted in high performing teams with a supportive working environment
• Built rapport and maintained relationships between AIESEC in Canada and its business partners in conjunction with the blog team to deliver brand-aligned marketing materials
• Designed brand-aligned promotional materials, strengthening AIESEC Canada’s branding across local campuses and internationally

Mcmaster University

• AIESEC McMaster is one of the 29 local chapters of AIESEC in Canada, whose main purpose is to send undergraduates and recent grads on international internships and volunteer opportunities while bringing in as many.
• Led and directed a team of 6 members to operate internal and external marketing initiatives, such as informational booths, class seminars, newsletters, and digital media
• Worked with the Human Capital team to create meaningful roles for members, focusing on their personal and professional development
• Developed and designed promotional materials that were brand-aligned with the national strategies, strengthening AIESEC McMaster’s brand on campus
• Managed marketing initiatives to promote international paid internships and volunteering opportunities in over 15 countries to potential participants
• Recruited McMaster students into the exchange internships and/or volunteering program oversea; screened students’ profiles to determine suitability for an opportunity match

Mcmaster University

• Managed internal communications by developing newsletters content to highlight events within the local committee, ensuring all members are updated with the progress of the organization
• Actively promoted the exchange opportunities to all McMaster students through information booth, classroom presentations and information sessions
• Managed customer database on Salesforce to ensure a smooth transition between leads generation and leads nurturing process

Hamilton, ON

• Worked closely with local companies in Hamilton in helping them recruit by matching them with international candidates.
• Assisted companies in the pre-screening process for all applicants.
• Work with Incoming Exchange team to plan for the candidate’s arrival to Canada through arranging for their flight, Visa, airport pick up, accommodation etc.

Mcmaster University

• Independently managed a café lounge catering to 50-100 customers per hour