Kelly Le Email & Phone Number

New York, New York, United States

At Blueground, I manage and optimize operations across major marketplaces including Airbnb, VRBO, Booking.com, Housestay, and HousingAnywhere. My role focuses on enhancing processes, team training, and cross-functional collaboration.Role & Responsibilities- Process Improvement: Lead projects to refine and improve marketplace processes, ensuring alignment with strategic goals.- Project Management: Oversee all initiatives, maintaining priorities and schedules, and managing the… Show more At Blueground, I manage and optimize operations across major marketplaces including Airbnb, VRBO, Booking.com, Housestay, and HousingAnywhere. My role focuses on enhancing processes, team training, and cross-functional collaboration.Role & Responsibilities- Process Improvement: Lead projects to refine and improve marketplace processes, ensuring alignment with strategic goals.- Project Management: Oversee all initiatives, maintaining priorities and schedules, and managing the backlog effectively.- Quality Assurance: Review team communications bi-weekly to ensure policy adherence and high-quality interactions; develop training and action plans as needed.- Innovation: Identify and implement impactful improvements, with a focus on scalability across global markets.- Business Insights: Provide trend analysis and strategic recommendations to Sales leadership, enhancing initial reports from Sales Ops.- Cross-Functional Collaboration: Maintain communication and conducted regular meetings with partners in Accounting, CX, and Product.- Transparency: Update Sales Ops CRM to ensure operational efficiency and transparency.This role demands strategic vision and the ability to drive operational excellence across diverse platforms, supporting both immediate and long-term marketplace success. Show less

New York, New York, United States

- Led a team of Account Executives in promoting and leasing Blueground properties.- Developed and executed sales strategies to penetrate new markets and expand existing accounts.- Conducted regular performance evaluations and provided coaching to sales team members.- Established strong relationships with key clients and partners, fostering long-term partnerships and repeat business opportunities.- Collaborated closely with marketing and operations teams to align sales efforts… Show more - Led a team of Account Executives in promoting and leasing Blueground properties.- Developed and executed sales strategies to penetrate new markets and expand existing accounts.- Conducted regular performance evaluations and provided coaching to sales team members.- Established strong relationships with key clients and partners, fostering long-term partnerships and repeat business opportunities.- Collaborated closely with marketing and operations teams to align sales efforts with company objectives and market trends. As well as Client Experience to align on company policies and guests experiences to improve Overall Feedback.- Utilized CRM tools to track sales performance metrics, analyze data, and generate actionable insights to drive continuous improvement.- Provide regular reporting and updates to senior management on portfolio performance, market trends, and key metrics.- Stay updated on industry regulations and best practices to ensure adherence to legal requirements and operational standards. Show less

New York, New York, United States

As a Senior AE, additional responsibilities to the AE role included:- Monitor market conditions and competitor activities to identify opportunities for business growth.- Continued to oversee marketplaces for the US markets and seeking ways to improve ratings on Airbnb, VRBO, Booking.com and similar to increase lead volume and conversion.- Developed and delivered training materials for the inbound sales team, focusing on enhancing sales techniques, product knowledge, and customer… Show more As a Senior AE, additional responsibilities to the AE role included:- Monitor market conditions and competitor activities to identify opportunities for business growth.- Continued to oversee marketplaces for the US markets and seeking ways to improve ratings on Airbnb, VRBO, Booking.com and similar to increase lead volume and conversion.- Developed and delivered training materials for the inbound sales team, focusing on enhancing sales techniques, product knowledge, and customer engagement strategies. Show less

New York, New York, United States

- Managed a portfolio of property listings, ensuring optimal occupancy rates and client satisfaction.- Develop and execute strategic plans to meet targets and revenue goals.- Managed marketplace leads and deals such as Airbnb, VRBO, Booking.com and similar.- Collaborate with cross-functional teams including operations, marketing, and finance to streamline processes and enhance service delivery.- Utilize CRM tools to maintain accurate records of client interactions, lease… Show more - Managed a portfolio of property listings, ensuring optimal occupancy rates and client satisfaction.- Develop and execute strategic plans to meet targets and revenue goals.- Managed marketplace leads and deals such as Airbnb, VRBO, Booking.com and similar.- Collaborate with cross-functional teams including operations, marketing, and finance to streamline processes and enhance service delivery.- Utilize CRM tools to maintain accurate records of client interactions, lease transactions, and property performance metrics. Show less

Hawthorne, New Jersey, United States

- A key resource to the department which included being responsible for training new hires, tracking and monitoring sales workflow process, and working alongside the sales team to improve the overall efficiency of the reservations departments.- Created and managed client accounts throughout the East and West territories; NJ, NY, FL, MA, DC, VA, MD, CA markets.- Worked cooperatively with Sales and Customer Service team members to grow existing accounts.- Identified, negotiated and… Show more - A key resource to the department which included being responsible for training new hires, tracking and monitoring sales workflow process, and working alongside the sales team to improve the overall efficiency of the reservations departments.- Created and managed client accounts throughout the East and West territories; NJ, NY, FL, MA, DC, VA, MD, CA markets.- Worked cooperatively with Sales and Customer Service team members to grow existing accounts.- Identified, negotiated and filled inventory for both short and long-term accommodation needs.- Heavy communication with clients via phone, e-mail, LiveChat and platforms such as Airbnb and VRBO.- Increased revenue by means of cross-selling, up-selling, and presenting new options.- Reviewed occupancy and balanced room types and inventory as required. Show less

Jersey City, New Jersey, United States

- Provided administrative, business, and marketing support to the co-owners.- Screened phone calls and prepared various correspondences with vendors, affiliates, and sponsors.- Coordinated public relation meetings, social gatherings, and special events of 100 people or more.- Oversaw calendar of events, both personal and professional, for both the President and COO.

Jersey City, New Jersey, United States

- Collaborated with team to maximize hotel revenue through enhanced occupancy strategies and broader market targeting.- Ensured seamless cross-departmental cooperation to maintain high customer satisfaction levels.- Stayed abreast of industry trends to tailor effective promotional activities and meet market demands.- Cultivated strong customer relationships to boost brand awareness and inspire loyalty.- Developed and implemented promotional campaigns across multiple platforms… Show more - Collaborated with team to maximize hotel revenue through enhanced occupancy strategies and broader market targeting.- Ensured seamless cross-departmental cooperation to maintain high customer satisfaction levels.- Stayed abreast of industry trends to tailor effective promotional activities and meet market demands.- Cultivated strong customer relationships to boost brand awareness and inspire loyalty.- Developed and implemented promotional campaigns across multiple platforms, including magazines, websites, and newsletters.- Negotiated with global booking agencies to optimize company listings.- Researched and coordinated with various vendors to support successful execution of special events. Show less