Leketa Davis, Phr - Shrm-Cp Email & Phone Number

Texas, United States

HR Operations Oversight: Ensure accurate and timely data management practices are followed by external partners, including BPO, and other vendors.Team Leadership & Development: Lead, mentor, and develop the BPO team to enhance skills and performance in data and case management.Strategic Collaboration: Partner with HR Business Partners and Centers of Excellence (COEs) to identify business needs and align HR strategies accordingly.Complex Case Management: Manage complex employee cases and process escalations, ensuring effective communication and complete resolution to create a positive employee experience.Global Process Implementation: Support the implementation of global Hire-to-Retire processes in the US; collaborate with Talent Acquisition, HR Business Partners, and HR IT/AMS for smooth implementation and change management.Workday & Self-Service Promotion: Drive adoption of Workday and promote Employee Self Service (ESS) and Manager Self Service (MSS) for essential HR processes, including change, communication, and training.System Enhancements: Oversee benefit system changes and enhancements, ensuring they are implemented smoothly and effectively.Testing & Troubleshooting: Develop test scenarios and cases, generate test data, troubleshoot issues, and ensure system readiness for new processes and HRIS enhancements.Cross-Functional Projects: Participate in cross-functional HR projects to drive/improve service delivery and operational efficiency

Dallas/Fort Worth Area