Cohesively partner with the Residency Program Director, Associate Program Director, and Clinic Director to support the residents' academic curriculum and learning. Managed a team of healthcare professionals, including hiring, training, and performance evaluations. Oversight over 22 staff and timecard approvals for 67 employees: clinic supervisor, clinic coordinator, RNCMs, community health facilitators, 24 residents, 15 attendings, GME program manager, and GME administrative assistant. Provide oversight of the clinic's financial management, including fiscal year budgeting and forecasting. Responsible for a $1.5 million budget. FY24 cost savings total was $285,000. Administered fiscal operations for accounting, budget planning, authorizing expenditures, and coordinating reporting. Streamlined processes with physicians and team members to improve outcomes. Ensured compliance with regulatory requirements related to HIPAA, PHI, and JCO regulations. Collaborated with internal stakeholders in meetings to enhance clinic services. Monitored clinic activities, such as billing, coding, and medical records maintenance. Optimized clinic support initiatives for improved efficiency. Successfully added 1.0 FTE registrar position. Review reports on operational performance metrics to measure efficiency levels: slot utilization, third next available, etc. Assisted in developing marketing campaigns to increase awareness about the clinic's available services. Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions. Conduct annual performance reviews of existing policies and procedures related to patient care practices within the facility. Analyzed data from various sources to identify areas for improvement in patient satisfaction, including Press Ganey and Tableau reports.

Developed rapport with Faculty and Fellows to sustain a cohesive Dyad partnership. Identify, resolve, and redesign inefficient workflows to align processes for the Access Center, Medical Receptionists, nurses, and providers. Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans. Oversee Medical receptionists, Referral Coordinators, Medical assistants, LPNs, and Procedural schedulers. Continuously deliver consistent coaching and mentoring to improve job efficiency and work development. Oversee 4 clinics, 2 sub-category departments, 5 different cost centers. Clinical oversight to devise and establish policies, procedures, and best practices in alignment with regulatory requirements. Contribute process improvement for TFM Family Practice (Residency Program), OB Access's Fellowship program, Multicare's OBGYN Associates, specialty clinic, and the APP Fellowship program. Develop and implement policies and procedures to standardize care.

Oversee the daily operations of the Patient Access department, which includes patient intake, registration, and ensuring the integrity of data entry and health information. Manage relationships with client executives, leadership, and vendors. Contribute to the success of the organization and responsible for the driver of the organization's profitability. Strategically support and implement key metrics to support the organization's mission and goals. Provide guidance and mentorship to build and motivate staff. Measure project progress.

Responsible for the overall daily operations of Patient Access and Patient Accounting. Responsible for the forecasting of the monthly payer revenue projections, managed the DNFB (unbilled report), AR, and run the report to close the month-end. Monitor key metrics for the financial success of the organization. Run sequel reports. Lead staff meetings. Utilize multiple tools to analyze the department and make recommendations for process improvement. Strong background in HIPAA, Pre-Certification of surgical procedures, insurance verification, estimating procedural cost(s), and self-pay collections. Strong analytical skills. Stay abreast of the latest developments and trends in the field of Patient Access and Patient Accounting through seminars and workshops. Successfully lead project management.

Work collaboratively with the Patient Access director along with the Revenue Cycle Management Team. Ensure organizational effectiveness through routine face-to-face rounding with team members. Exhibit a strong work ethic, and carrying a positive attitude. Interview, hire, and train employees. Conduct research on patient accounts and patient experience concerns.

• Demonstrated commitment to the clinic's mission, core values, and goals.• Worked collaboratively with the CEO - Practice Owner and Clinic Administrator to create, develop, and modify clinical training. • Served as a liaison between management, clinical staff, and community. • Proactively communicate with team members to assure organizational efficiency; implemented immediate changes to the office policies and procedures. • Maintained the implementation of the clinic's focus on being patient centric and maintaining the shared knowledge-base to staff. • Initiated innovative thinking efforts in project management and process improvement utilizing plan-do-study-act (PDSA) pilots. • Took part in workflow/work process redesign; Project management including developing clinical workflows, additional medical services for patients, providing patient education, and served as the laboratory director. • Analyzing and identifying potential threats to the organization. • Participated in projects generating ROI (Return on Investment). Responsible for conducting the cost analysis on office medical services, project management, and budget planning.• Maintained and implemented patient management workflows to increase patient satisfaction by applying the PCMH model of care for patients. • Applied Lean methodologies to reduce waste and overuse of inventory; managing and account for medical supplies, pharmaceutical supplies, and pharmaceutical samples.• Responsible for managing the clinic's daily workflow and scheduling to assure provider's efficiencies; Identifying potential deficiencies in workflow/scheduling conflicts; ordering administrative, medical, and pharmaceutical supplies with multiple vendors. • Worked collaboratively with external billing department to investigate claims or insurance denials. • Applied analytical and problem-solving methodologies for organizational effectiveness and examined billing errors and issues.

• Worked collaboratively with the Health System Administrator and the Information System department (IS) to develop, modify, and maintain clinical and software training, instruction manuals, reference materials, and computer tutorials• Communicated proactively with the extended teams to gain knowledge of work situations to better understand the changes in policies, procedures, workflows, and technologies• Provided group and individualized instruction to assure staff proficiency of the EHR, clinical workflows, and practice • Provided instruction, preparation, and managing the Vaccine for Children (VFC) programs, in addition to assisting with vaccine management, ordering, and troubleshooting• Travel to clinic sites for training and support • Demonstrated a commitment to the mission, core values, and goals of the organization• Assisted in managing LEAN methodologies to reduce waste and overuse of inventory• Maintaining the knowledge and job responsibility of the medical assistants, medical assistant supervisors, and the lab medical assistants• Monitored clinic sites for quality assurance purposes• Provided additional support to the school based health clinics (SBHC)• Project management• Assisted in the of research to assist in clinical operations process improvement

• Organizational skills with the ability to handle high work volume• The ability to communicate effectively with team members, physicians, and patients• Prepare, track, and complete purchase orders for medical equipment, supplies, and materials• Manage engineering/IS Service requests.• Apply LEAN/Standardization methodologies - the 5S model system, Paring supplies, implementing LEAN management• Apply and reassess opportunities for quality improvement• Create, route, and distribute correspondence• Opportunity to participate in the utilization of the Kaizen for the standardization of the “nursing documentation”• Task management/oversight• Manage and monitor the department’s medical supply budget including the projection of patient level and eliminating/reducing waste• Reconstruct team building and assist in the consolidation of two clinics• Reconciling the petty cash drawer for opening/closing tasks• Ensure staff compliance with the safety hazards and potential hazards• Maintained an effective organizational structure• Meeting/exceeding the requirements for Meaningful Use

• Transcribed clinic notes for the physician• Facilitated the transitional phase from paper charts to electronic medical records• Coordinated meetings with pharmaceutical representatives for medication samples• Trained the clinic staff with the electronic medical records• Maintained the sample medications and properly disposing the medications • Reviewed resumes, interviewed, and trained selected candidates for the front/back office position • Verified insurance for eligibility of benefits. Collected co-payments, settled the end of the day report for the credit cards, batching & reconciling the end of day cash flow, and balancing out the petty cash drawer• Management of clinic supplies and inventory• Meeting the requirement for Meaningful Use, and auditing medical records