Leigh Knowles Email and Phone Number
Leigh Knowles work email
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Leigh Knowles personal email
An experienced technology manager with an extensive background in engineering, service delivery, operations and project management.Proven strengths in leadership, developing and motivating teams, problem solving, stakeholder management and vendor partnering, Excellent communication and interpersonal skills and fully confident at presenting and reporting at executive levelI have substantial experience in unified communications, audio and video conferencing and workplace technologies.Technical SkillsMicrosoft 365 Platform, AD, Group Policy , Certification Services , all 365 services, SCCM, Microsoft MTR’s, Crestron Toolbox, Mersive, Exterity , Encoded Media , Q-sys, Shure, Solarwinds ,Splunk, Appspace , Brightsign, Poly Lens, Powershell, Jira, Service-Now
Invesco Ltd.
View- Website:
- invesco.com
- Employees:
- 6719
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Principle Engineer, Infrastructure CollaborationInvesco Ltd. Sep 2019 - PresentHenley-On-Thames, England, United KingdomAs the Principal Engineer I am responsible for the development of all AV services at Invesco. Leading a team of engineers, using Agile principles, to delivery continuous improvements to our services, the development of new technologies, managing deployments and helping support and develop our operational teams. Recent Key projects include:- Design and delivery of all the AV services at Invesco’s new Headquarters in Atlanta- Full deployment of Crestron Fusion, SolarWinds, Splunk and MS Teams Room Pro for monitoring and reporting.- Standardized programming code in all new AV rooms- Numerous enhancements to operational tools and practices- Migrated room and workplace bookings from a legacy platform to Exchange and built out the room finder service- Continued project management of AV rollout globally across all Invesco- Retirement of legacy standards-based AV and signage services
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Team Leader, Infrastructure CollaborationInvesco Ltd. Apr 2017 - Sep 2019Henley-On-Thames, United KingdomAs the service owner I was responsible for the development and expansion of all unified communication and media services and transitioning those services to our operational teams.This included platforms like Skype for Business , Microsoft Teams and Avaya phone systems.It also included everything audio visual for example video conferencing rooms and platforms, digital signage and IPTV.Key projects included:- Global migration of 8000+ employees from legacy services to Skype for Business- Endpoint standardization and management - Extensive upgrades to the Skype infrastructure to support the migration- Development and rollout of Microsoft Teams- Redesigning and standardizing all AV room designs and media platforms- Project managed a multi-million dollar program and delivered over 100 of these new rooms in 2019
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Agile Delivery Manager (Contract)Department For Work And Pensions (Dwp) Apr 2016 - Apr 2017London, United Kingdom -
Senior Manager Information TechnologyLevel 3 Communications Oct 2007 - Apr 2016BasingstokeIn my role I was responsible for the support and development of all telephony systems , unified communications platforms, contact centre systems, IT Infrastructure monitoring and Level 3’s core network subsea and terrestrial monitoring and provisioning platforms Key Projects included:• Management of the full life cycle of three contact centres for 3000+ users for HMRC from take on, support and development to their final decommissioning at the end of the contract period.• Management of the implementation of a Cisco Contact Centre, the migration of services from legacy systems and transition into support.• Management of the upgrade of Microsoft Lync services to new 2013 infrastructure; migration of SIP gateways; and migration of approximately 12,000 users from legacy telephony services plus the decommissioning of those legacy services.• Design, delivery and support of 60 plus Skype for Business Video conference rooms across Europe.• Design, delivery and support of the build of LAN/WAN, Wifi and Comms Rooms, redesigning agile desktop solutions, meeting room and video conferencing technology into a new campus for Level 3 for approx. 1000 employees.• Virtualisation of Level 3’s aging HP-UNIX element management systems.• Implementation and support of three new element management systems in 2015, managing over 1500 new elements -
Senior Billing Program ManagerGlobal Crossing Telecommunications, Inc Oct 2005 - Oct 2007BasingstokeResponsible for designing system upgrades, migrations and managing all programs of work including the evaluation of systems gained through acquisition, with the responsibility for internal, external and regulatory changes that affected billing operations.Key Projects:• Implementation of Calculus interconnect and carrier billing system.Management of the development of all billing and rating platforms -
Emea Billing Integrity ManagerGlobal Crossing Telecommunications, Inc Mar 2001 - Oct 2005BasingstokeResponsible for the collection, rating and billing of all usage based products in EMEA, including government and Managed services.Key Projects:• Migration and support to in house mediation and rating platforms.• Recovery and savings of multiple millions of pounds through implementing controls and improvements in the billing platforms.
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Kenan/Comverse Billing Solutions ArchitectGlobal Crossing Telecommunications, Inc Aug 2000 - Mar 2001BasingstokeDevelopment of billing solutions based on the Arbor platform with a mind to regional and global products.Implementation and user acceptance testing for initial starting phases of the delivery of the new platform.Key projects:• Configuration of current products into Arbor• Providing billing solutions to the business• User support and training
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It Mediation And Rating ManagerRacal Telecom May 1999 - Aug 2000BasingstokeResponsible for the collection and rating of voice and carrier network traffic data, which is used for billing.I represented billing in the planning for strategic system upgrades and replacements. -
Rapid Network Provisioning EngineerCable & Wireless Communications Feb 1997 - May 1999BracknellWorked in a team of network planning engineers that provided enhanced provisioning services to select customers.
Leigh Knowles Skills
Frequently Asked Questions about Leigh Knowles
What company does Leigh Knowles work for?
Leigh Knowles works for Invesco Ltd.
What is Leigh Knowles's role at the current company?
Leigh Knowles's current role is Principle Engineer | Workplace Technologies.
What is Leigh Knowles's email address?
Leigh Knowles's email address is le****@****ing.com
What skills is Leigh Knowles known for?
Leigh Knowles has skills like Telecommunications, Mpls, Managed Services, Unified Communications, Computer Network Operations, Voip, Data Center, Ip, Ethernet, Telephony, Cloud Computing, Management.
Who are Leigh Knowles's colleagues?
Leigh Knowles's colleagues are Siva (Sambasivarao) Chalamalasetti, Lauren Kluger, Laura Avelar, Ricardo Rodríguez-Vita, Mfia, Aubree Widener Shrm-Cp, Yasunori Miyabe, Megan Ziegenfuse Buren.
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