Lekshman Unnikrishnan Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Developed and trained a team of assistant supervisors, enabling them to effectively manage stores and contribute to cost reduction.
• Possess expertise in establishing and launching dark stores from inception.
• Successfully led and developed a team of over 35 individuals in warehouse operations, consistently achieving customer satisfaction ratings above 4.7 out of 5, while operating as the busiest dark store in the region.
• Demonstrated proficiency in monitoring supervisors to ensure adherence to inventory management processes and standard operating procedures (SOPs). Responsible for shrinkage and expiry control, with a strong focus on.
• Expertise in tracking order fulfillment, key performance indicators (KPIs), and staff availability based on operational demands, while effectively coordinating with suppliers and vendors.
• Proactively monitor on-ground issues and escalate any significant performance concerns to the Country Operations Manager, accompanied by proposed solutions and action plans.

Dubai, United Arab Emirates

· Manage daily operations within the dark stores, enabling customer orders fulfilment with in the region & ensuring adherence to SOPs. Managing the fulfilment operations including fleet optimization & assigning. Manage, optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.· Coordinate with cross-functional.

Trivandrum, Kerala, India

· Maintain products display & inventory / Monitor and supervise 25+ in store and warehouse staffs, drive store sales, both B2B & B2C. Manage route movement, own delivery team & delivery service providers to meet the criteria for delivery: on- time deliveries, with the right product orders, without spoiling the quality & quantity.· Monitor and manage.

Thiruvananthapuram, Kerala, India

· Continued responsibility for daily operations of all areas of the Cinemas. Stock ordering, processing and stock takes (Cinemas & Concession). Develop, manage performance of the Duty Managers, Team Leaders & Team Members. Ensure the business is fully compliant in company and statutory requirements including GDPR.· Full cash control and P&L management..

Thiruvananthapuram, Kerala, India

· Responsible for Customer Satisfaction, Sales/Stock Management, Visual Merchandising, Operations, HR’s, Loss Prevention. Manage day-to-day store operations to ensure seamless, customer experience. Optimize retail processes to improve productivity and store operations. Ensure the store fulfils legal safety guidelines· Maintain optimal display of.

Thiruvananthapuram, Kerala, India

· Organize employee engagements & OD programs and ensuring prompt resolution of employee grievances & maintaining cordial employee relations. Defining KPIs/Goals to facilitate PMS, identifying skill gaps and facilitating learning & capability building programs. HR Operations and Change Management initiatives.

Thiruvananthapuram, Kerala, India

• Handled recruitment/head hunting for various industries like Banking, Insurance, Financial Services, IT, ITES, Telecom, Customer Service, Retail, Technical R&D, Engineering, Construction/Hospitality. Support managers.

Thiruvananthapuram, Kerala, India

· Maintain the purchase, production, quality management records, processing PO’s, stock keeping & dispatch.

Thiruvananthapuram, Kerala, India

· Administration of the office & warehouse functions like stock in/stock out/delivery/customer satisfaction of Home Appliances Group.