Lekshman Unnikrishnan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Developed and trained a team of assistant supervisors, enabling them to effectively manage stores and contribute to cost reduction.• Possess expertise in establishing and launching dark stores from inception.• Successfully led and developed a team of over 35 individuals in warehouse operations, consistently achieving customer satisfaction ratings above 4.7 out of 5, while operating as the busiest dark store in the region.• Demonstrated proficiency in monitoring supervisors to ensure adherence to inventory management processes and standard operating procedures (SOPs). Responsible for shrinkage and expiry control, with a strong focus on quality.• Expertise in tracking order fulfillment, key performance indicators (KPIs), and staff availability based on operational demands, while effectively coordinating with suppliers and vendors.• Proactively monitor on-ground issues and escalate any significant performance concerns to the Country Operations Manager, accompanied by proposed solutions and action plans.• Offer support and advice on potential strategies to reduce expenses without compromising operational efficiency.• Possess comprehensive proficiency in Oracle, Microsoft Office, and other essential store staff tools.

Dubai, United Arab Emirates

· Manage daily operations within the dark stores, enabling customer orders fulfilment with in the region & ensuring adherence to SOPs. Managing the fulfilment operations including fleet optimization & assigning. Manage, optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.· Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support. Analyze and report on e-commerce performance metrics to identify areas for improvement and growth opportunities. Develop and manage budgets for e-com operations· Analyse, monitor, ensure compliance with all applicable laws and regulations related to e-commerce operations. Monitor and implement changes and updates to the e-commerce platform based on user feedback and data analysis. Analyzing and Ensuring the e-commerce platform is secure, user-friendly, and up-to-date.

Trivandrum, Kerala, India

· Maintain products display & inventory / Monitor and supervise 25+ in store and warehouse staffs, drive store sales, both B2B & B2C. Manage route movement, own delivery team & delivery service providers to meet the criteria for delivery: on- time deliveries, with the right product orders, without spoiling the quality & quantity.· Monitor and manage customer expectations by addressing/resolving the delivery/quality related grievances & assessing customer feedback and improve procedures accordingly to ensure that great customer service is provided at all times. Design and implement e-commerce strategies to ensure online revenue targets are met.

Thiruvananthapuram, Kerala, India

· Continued responsibility for daily operations of all areas of the Cinemas. Stock ordering, processing and stock takes (Cinemas & Concession). Develop, manage performance of the Duty Managers, Team Leaders & Team Members. Ensure the business is fully compliant in company and statutory requirements including GDPR.· Full cash control and P&L management. Responsible for handling Film Programming of 3 Cinema Properties with 16 Screens. Coordinate with customer service to address customer concern/feedback. Purchase materials, plan inventory and oversee warehouse efficiency. Help the organization’s processes remain legally compliant.

Thiruvananthapuram, Kerala, India

· Responsible for Customer Satisfaction, Sales/Stock Management, Visual Merchandising, Operations, HR’s, Loss Prevention. Manage day-to-day store operations to ensure seamless, customer experience. Optimize retail processes to improve productivity and store operations. Ensure the store fulfils legal safety guidelines· Maintain optimal display of merchandise on floor and work closely with the Visual Merchandising team to optimize displays in-store. Organize store operations and allocate responsibilities to personnel. Guide staff towards maximum performance. Control the store’s budget aiming for minimum expenditure and efficiency.

Thiruvananthapuram, Kerala, India

· Organize employee engagements & OD programs and ensuring prompt resolution of employee grievances & maintaining cordial employee relations. Defining KPIs/Goals to facilitate PMS, identifying skill gaps and facilitating learning & capability building programs. HR Operations and Change Management initiatives.

Thiruvananthapuram, Kerala, India

• Handled recruitment/head hunting for various industries like Banking, Insurance, Financial Services, IT, ITES, Telecom, Customer Service, Retail, Technical R&D, Engineering, Construction/Hospitality. Support managers through the annual HR year-end processes around bonus/pay, succession planning, Engagement survey, etc.

Thiruvananthapuram, Kerala, India

· Maintain the purchase, production, quality management records, processing PO’s, stock keeping & dispatch.

Thiruvananthapuram, Kerala, India

· Administration of the office & warehouse functions like stock in/stock out/delivery/customer satisfaction of Home Appliances Group.