• Managed daily operations with a focus on optimizing financial performance, including budgeting, cost control, and revenue forecasting.• Ensured compliance with health, safety, and financial regulations, minimizing operational risks and maintaining high service standards.• Led the recruitment, training, and development of staff. Focused on fostering a motivated and friendly culture to achieve business success and customer satisfaction.• Monitored purchasing and sales activities, optimizing inventory levels and negotiating with suppliers to improve margins and drive revenue growth.

• Caring for elderly patients including those with dementia and challenging behaviors.• Closely monitored and recorded patient behavior and health data, ensuring accuracy in documentation and adherence to care plans.• Prepared detailed reports and maintained records in line with regulatory standards, contributing to compliance and informed decision-making.

• Oversaw Aviation and Inland Marine policies for the US Northern Region• Evaluated insurance applications by applying underwriting principles to determine appropriate coverage amounts and premiums• Coordinated and maintained all aspects of insurance policies, including new business, renewals, and endorsements, ensuring accuracy and compliance with industry standards.• Developed and nurtured strong relationships with clients and insurance brokers, driving customer satisfaction and business growth.• Maintained quality work within SLA - both low or high premium policies

• Two years of experience working with a US-based retail insurance company, managing a diverse portfolio of policies.• Handled various insurance coverages, including Homeowners, Auto, Commercial, and Inland Marine, ensuring comprehensive client service and policy accuracy.• Analyzed insurance operations and identified customer needs to improve service delivery; maintained daily and monthly performance trackers to monitor key metrics.

• Pursued new business opportunities by setting up meetings and communicating new product developments to prospective clients.• Prepared detailed reports for the Branch Head, including payment collection details from accredited businesses, ensuring accurate financial records.• Provided management with regular feedback and a weekly schedule of planned activities to align business strategies with growth objectives.• Managed follow-ups for business development and customer service, utilizing effective diary management to optimize client interactions

• Supervised customer service executives to ensure prompt and effective resolution of customer issues and immediate service delivery.• Managed customer queries and requests efficiently, including handling complaints, tracking due payments, and processing approvals for refunds.• Conducted monthly sales forecasting in coordination with relevant departments and communicated insights to senior management to support strategic planning.

• Support and Assist Senior Management. Interaction with all levels of employees internally.• Follow up and co-o-ordination with customers (Local & International) both old and new through email, telephone for order confirmation, payment follow up and future orders. • Support Purchase Department- Follow up with Suppliers, Sub-Contractors.• Oversee all the duties performed by employees – Front Office, Purchase and Delivery