Lela Rucker Email & Phone Number

Elizabethtown, Ky, Us

Elizabethtown, Kentucky, United States

United States

Lebanon, Kentucky, United States

-Ensures precision in assembly tasks, maintaining quality standards.-Streamlines production processes to enhance output and efficiency.-Assists team in meeting production goals through effective collaboration.-Eagerly adopts new responsibilities and quickly adapts to dynamic environments.-Refines assembly techniques to boost precision and product quality.-Adapts to new roles, enhancing team flexibility and responsiveness.

Upton, Kentucky, United States

-Taking orders, answering questions, and providing excellent customer service-Preparing food and beverages including washing, peeling, and slicing fruits and vegetables-Keeping the counter area clean and organized, including tables, chairs, and kitchen areas-Following safety and sanitation procedures to reduce contamination and food poisoning-Replenishing supplies, running errands, and helping other staff members

United States

-Worked with team members to develop customer service improvement initiatives.-Reviewed Benefits with members.-Reviewed claims and prior authorizations with members and providers.-Assisted members with billing inquiries and payments.-Assisted members with appeals and grievances.-Assisted members with basic website troubleshooting and escalatingcases to the next level for resolution on an as-needed basis.-Performed technical troubleshooting with members using the MYUHC and Galileo Health mobile app on both iOS and Android platforms.-Searched for and assigned providers to members based on specialty or needed medical service via Maestro.-Interacted with members to understand their healthcare needs and provided appropriate guidance and information.

Shepherdsville, Kentucky, United States

-Identify and report any trends or patterns in returned products to help identify potential issues with product quality or customer satisfaction.-Collaborate with cross-functional teams to identify process improvements and implement changes to streamline the returns processing workflow

Elizabethtown, Kentucky, United States

-Delivered exceptional customer service, enhancing dining experience andincreasing repeat customers.-Managed multiple tables efficiently, ensuring timely service and customersatisfaction.-Collaborated with kitchen staff to ensure accurate and prompt food delivery,reducing wait times.-Handled cash and card transactions accurately, maintaining financial integrity andminimizing errors.

Fort Knox, Kentucky, United States

-Worked with teammates to develop customer service improvement initiatives.-Resolved issues with onboarding and off-boarding service members. -Assisted service members with the program website.-Directed service members on a new human resource system/software program.-Performed basic IT troubleshooting for hundreds of service members.-Supported new program launch and development, including analyzing issues, finding solutions, and training service members on how to use the system, resulting in the program taking over the old HR program for all service members.-Created solution codes for HR cases within the new IPPSA HR and kept track of analytics on specific issues/questions, resulting in a more organized approach and analysis of problems.-Collaborated with IT department to ensure smooth operation of the new human resource system/software program and resolved any technical issues that arose.-Assisted in the development and implementation of new customer service improvement initiatives to enhance the overall experience of service members using the program website and the new human resource system/software program; This included gathering feedback and suggestions from service members, analyzing data and trends, and working with teammates to develop and execute action plans. -Provided guidance and support to service members regarding HR policies and procedures.

Elizabethtown, Kentucky, United States

-Assisted customers with billing and insurance claims.-Collaborated with coworkers on side tasks such as emails and customer chats.-Processed customer payments over the phone.-Provided exceptional customer service to resolve customer issues and inquiries in a timely and efficient manner, ensuring customer satisfaction and loyalty.-Provided timely resolutions to customer inquiries and concerns to ensure customer satisfaction and loyalty.-Consistently met or exceeded established performance metrics, including call quality, average handling time, and customer satisfaction scores.-Maintained accurate and detailed records of customer interactions, transactions, and inquiries.

Portales, New Mexico, United States

-Collaborated with undergraduate and graduate students to provide research guidance and supervision.-Assisted in research and development of new equipment, products, and processes.-Applied good documentation practices when recording data and managing source documentation.-Supported staff with administrative tasks.-Performed in-depth research to answer complex questions based within the social science field encompassing mental health counseling and psychology.-Supported professors on peer-reviewing articles and compiling ideas while adding new information and questions in our own journal article publications.-Prepared and edited reports, presentations, and articles using Microsoft Word and PowerPoint each week.-Assisted 7 professors in the education department with tasks, including the editing, reviewing, and publication of research.

Campbellsville, Kentucky, United States

-Created and maintained retrievable computer archives and databases.-Prepared record-keeping systems and procedures for archival research and for retention or destruction of records.-Developed organizational systems for newly digitized content to streamline usage.-Filed and organized archives data for the library database.-Oversaw data entry, filing, retrieving, and preserving records.-Processed, arranged, and described archival collections.-Scanned old newspapers from the college into the digital collection.-Copied over 50 records and documents to digital formats to preserve data and history.-Scanned and created metadata for online materials and created online digital collections of selected materials.-Supported arrangement and description for digital records.-Created social media announcements for the library, including different activities and promotions, resulting in students being more active at the physical library.-Collaborated with letter correspondence from a former professor and arranged and described records into a digital collection

Elizabethtown, Kentucky, United States

-Welcome and greet guests-Take and prepare customer orders in either the front counter or drive-thru, -Maintain cleanliness in the counter and dining room, -Observe health and sanitation guidelines

Bachelor Of Science - Bs, Marketing, 3.7

Bachelor Of Science - Bs, Religion/Religious Studies, 2.9

Activities and Societies: International Students AssociationMinor in Psychology