Lela Fagan Email & Phone Number

Cypress, Texas, United States

Virtual Executive Assistance and Project Management Solutions

Sugar Land, Texas

Career and Technology Education (CTE) Department support staffFormer CTE PEIMS / Perkins SpecialistFormer Interim CTE Certifications SpecialistFormer Reservations Coordinator, JRCTC

Houston, Texas Area

• William B. Travis High School - Administrative Support to two campus Administrators (Assistant Principals.)
• Resources management, serve as the campus' Textbook Coordinator; assisting in the facilitation of distribution and collection of student and teacher edition materials.
• Secretary/Member of the Campus Based Leadership Team.

Richmond, TX

Summer Campus Administrative Assistant/Secretary (High School):- Utilized the district's preferred financials application PeopleSoft to place and manage purchase related requisitions.- Prepared and submitted supplemental pay documentation to the Payroll Department for all campus staff.

Houston, Texas Area

• Maintain confidentiality of district employees and prospective candidates.
• Assist with office and program-wide clerical activities.
• Assist in the answering of incoming calls; the delivery of messages or other items and place outgoing calls.
• Perform department specific projects and other duties as required.

New York, NY

• Provided office services by implementing and adapting management systems, procedures, and policies.
• Maintained confidential medical records using HIPPA compliance standards for filing and recording data in accordance with Medicare and management’s directives.
• Organized sorted and assigned mail delivery for the unit.
• Welcome visitors by greeting them, in person or on the telephone; answered or referred inquiries. Provided the status of appeals and general information to health plan members and providers by answering their questions.
• Maintained continuity among work teams by documenting and communicating actions, irregularities and anticipating needs.Accomplishments:
• Set a benchmark for the position, and for training. Result: The hiring of 4 additional specialists and development of three additional support positions.

Greater New York City Area

• Directed all administrative and project support efforts for the office over 7000+ members, that oversaw (2) satellite churches (locally), over 25 internal departments and globally one (1) million plus partners.
• Conducted in-depth business-development research and compiled results for review by proposal team. Trained staff in the use of office computer resources.
• Developed spreadsheets and reporting that improved and informed quality and risk-assessment initiatives. Prepared meeting agendas and carefully monitored all action items.
• Managed administrative budget and accounts payable. Prepared expense reports and credit card/bank reconciliations. Purchased all hardware and software, performed application upgrades.
• Assisted in securing venues for weekly and quarterly church services and conferences to hold more than 2,000+ individuals. Saved on average $30,000 per month in venue rates; Partnered and lead communication across.
• Facilitated, scheduled, and developed meetings/conferences, coordinated travel; provided multi-day conference and seminar support for speakers and their support teams.

Greater New York City Area

• Spearheaded the development and implementation of a system that pre-screened and scheduled the appointments requested by members for counseling and Christian Advisement with on staff ministers.
• Created all certificates of appreciation for member care services such as baby dedications, water baptisms, and completion of pre-marital counseling.
• Oversaw customer service between members of the local church, the general public and the Administrative Offices to meet their mutual needs and requests. This included, managing the communications between the 20+.
• Developed systems to protect member/visitor data integrity.

• Collaborated with in-house and contracted web developers to create the company’s intranet and branded divisional sales web portals. Managed a team of (4) web producers that were the primary project managers for all.
• Created, organized and set up an online issue tracking system (Microsoft SharePoint), procedural manuals and schematics. Result: Better access to needed information, and less time searching for it.
• Promoted to Online Production Supervisor role after 2 years of service.

Greater New York City Area

• Managed personal and business calendars of the executive-level staff and secured all their travel arrangements. Served as personal assistant.
• Supervised client relationships for the firm on behalf the executive-level staff and delivered presentations and pitches to potential clientele.
• Authored the company’s initial marketing and business plans used to garner strategic partnerships; Worked with renowned public relations firms and other entertainment based companies to create and distribute all press.
• Reviewed all contracts and agreements with the company’s ligation team before submitting them for executive level review.
• Planned and facilitated weekly talent shows and milestone events with an average attendance of 300+ of both celebrity and community members.

Associate'S Degree, Management, 3.5

Activities and Societies: Honor Society - NomineeMerit List - Fall 2016 & Spring 2017 (GPA: 4.0 for both semesters)

History And African/African American Studies

Activities and Societies: Vice President of the East Hall Residence Hall Association (EHRA) - freshman year 1996-97 EHRA elected senator.

Pre-Engineering

Activities and Societies: Choir, Drama Team, African American Club-President, Senior Class Vice President, Student Informational.