• Warmly manage the front desk area of the library, serving as the primary point of contact for students and faculty members, communicating effectively to answer questions, determine needs, and connect them with library resources. • Initiate and independently manage projects to continuously improve the quality of service provided to library users.• Support the goals of the Library Director and the Outreach and Instruction Librarian that relate to Circulation Desk operations, library events, and library collection maintenance.• Pull library books for other Baylor University Libraries departments such as cataloging and inter-library loan.• Other projects as assigned

• Manage the front desk area of the library, serving as the primary point of contact for students and faculty members, communicating effectively to answer questions, determine needs, and connect them with library resources. • Lead engaging tours of the library for new and prospective law students, helping explain and provide detailed information regarding available resources and library services to assist them with their educational goals. • Initiate and independently manage projects to continuously improve the quality of service provided to library users including digitizing reservations, implementing a new scheduling software, and cross-training staff members. • Collaborated with supervisor to create a mission statement for front desk library services, ensuring alignment of mission with departmental goals to provide intentional direction for team and drive achievement of goals. • Plan, develop, and maintain workflows and operational procedures for front desk services to clearly and concisely inform team members of expectations and standards for supporting law student academic success. • Oversee the full recruitment lifecycle for a diverse student staff including interviewing, hiring, training, supervising, and mentoring 30+ students each semester and strive to create a welcoming and inclusive environment. • Independently manage the Ignite Student Employment system for the library to help promote open roles and fill vacancies, writing detailed job descriptions and facilitating application and paperwork submissions for new hires. • Help prepare student staff for post-graduation success through consistent advising and constructive feedback on performance evaluations, as well as providing professional development opportunities to facilitate growth. • Utilize exceptional communication and relationship building skills to develop and implement a robust training program for students to ensure comprehensive understanding of tasks and foster a cohesive team.

• Assisted students and faculty with a wide range of library services and assistance including conducting research with print and digital resources, navigating research databases, and using proper citations with written work. • Maintained a current and in-depth mastery of academic research databases in order to be able accurately and comprehensively answer questions for researchers and help connect them with appropriate materials. • Supervised, trained, and mentored a team of 20-30 front desk student staff members, helping providing coaching and guidance on the use of library services and resources so they could successfully support library visitors. • Collaborated with academic librarians to create a video tour of the library and its digital services, highlighting the research resources provided by the library for prospective and international students.• Researched common challenges and obstacles faced by international students in the United States and planned and implemented new projects and initiatives to improve accessibility to essential educational materials. • Recognized in August of 2013 with the BaylorPLUS Salute award for providing outstanding service in response to Baylor faculty members’ research needs and maintaining a positive and determined attitude when serving others.