United Way of Central Indiana (Indianapolis, IN) May 1999 – present Manager, Stock and Account Collections Respond to donor inquiries regarding pledge receivable balances. Prepare collection, special analysis and other financial reports for Director of Finance Resolve unpaid accounts and communicate collection concerns with applicable staff and constituents (Individuals and Companies). Process all stock payments or gifts and initiate the sell of stock. Initiate appropriate communication with the donor and coordinate communications between donors, brokers, financial advisors and staff.  Provide support to Accounts Receivables Associate. *Voted 2010 United Way of Central Indiana Employee of the Year*

 Reviewed, researched and responded to escalated detailed customer correspondence while ensuring quality customer service in an expedient manner. Responded to escalated complex customer inquiries in call center when needed.