Leland Scanlan Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Boston, Ma

In an effort to improve the developer experience, provide technical support for HubSpot APIs, Oauth flow, integrations, and CMS development to HubSpot integrators and partner developers. From that hands-on knowledge, influence various HubSpot Engineering teams to add functionality and create consistency across public-facing APIs.

Cambridge, Ma

Acted as a team lead for Support Specialists supporting CMS website migration projects through one-to-one work and by running team trainings in order to help develop technical skills related to CMS development. Trainings centered around using JavaScript plugins, JavaScript fundamentals, HubL, git and GitHub, advanced CSS. Improved CMS migration project deliverables and reduced pain associated with CMS onboarding by investigating repeat issues and providing actionable feedback.

Cambridge, Ma

Resolved ~100 cases monthly resulting from CMS website migration projects. These were primarily fixes to CSS, JavaScript, and HubL (HubSpot's HTML templating language). Also contributed to the team's codebase of modules and code snippets.

Cambridge, Ma

As part of a small project team, migrated the company’s customer base off of a legacy CMS by helping customers make DNS changes to connect their website to the current CMS. In addition to DNS changes, it was often necessary to make CSS/JavaScript edits to the migrated content during the QA stage. In total the team migrated the remaining ~2500 customers, enabling the company to turn off legacy servers, for which the team won a company award.

Cambridge, Ma

Continued the responsibilities of the Support Engineer role and took on more responsibilities within the team. This included coaching one of the team's largest classes of new hires over the course of 3-4 weeks. Coaching involved running training sessions, advice on day-to-day workflow, job best practices, general technical knowledge, call-shadowing, and overall feedback. Also took on a mentoring role and became a general Support-team resource on technical questions for front-end technologies and DNS. Gave monthly trainings to new hires on HTML / CSS.

Cambridge, Ma

Provided technical support for HubSpot’s platform of marketing and sales software. This was done through fielding phone calls and emails from HubSpot customers, including small business owners, medium-sized marketing teams, enterprise-level companies, and HubSpot's value-added resellers. Case topics included DNS / content hosting, SEO best practices, email deliverability, front-end troubleshooting (HTML / CSS), and software integrations with HubSpot, including Salesforce. Also used JIRA to report bugs clearly and concisely to HubSpot's developers.

Greater Boston Area

Oversaw all aspects of placing students within specific regions of the United States. Managed teams of volunteer coordinators who were responsible for student supervision, worked with schools to secure slots for students, and communicated between host families and foreign offices to make good student / family matches.

Greater Boston Area

Recruited host families in the United States for a high school exchange program through grassroots recruiting and communicating with volunteer coordinators about how to find host families.

Cheonan, Chungcheongnam-Do, Korea

Taught English to elementary school Korean students by creating lesson plans for conversation and speaking classes, tutoring students, and making recommendations to students' parents about how to improve proficiency.