Leland Chan Email & Phone Number

Initiated and managed complaint files, maintained accurate entry of complaints, and communicated to field representatives regarding information needed for specific product complaints.Independently assessed complaint files to determine if a medical device report is required with various global regulatory agencies.Created and provided training on technical applications to improve workflowAssisted management with creation and improvement of analytical projections, models, and performance trendsAssisted cross-functional Triage and Remediation teams to ensure adequate entry of complaints and business unit backlog reduction

Burlington, Massachusetts

Initiated and managed complaint files, maintained accurate entry of complaints, and communicated to field representatives regarding information needed for specific product complaints.Independently assessed complaint files to determine if a medical device report is required with various global regulatory agencies and submitted reports within required timeframe.Partnered with cross-functional Quality, Regulatory, Technical Services and Clinical teams to manage product investigations and maintain a post-market database for Class III cardiac LVAD medical devices.

Greater Boston Area

• Registered and scheduled first primary care service to all incoming immigrants, asylees, and refugees coming into the New England and surrounding areas• Communicated with referring agencies and DPH Refugee and Immigrant Health programs• Data entry, monthly program billing, record keeping, filing

Greater Boston Area

Conducted Master’s thesis research under Dr. Eleftheria Maratos-Flier to elicit the effects of chronic consumption of refined sugars in FGF21 knockout mice (a peptide hormone involved in energy homeostasis)Activities included: Animal Handling (mice), qNMR, ELISA, Blood Analysis (Glucose, Insulin, Pyruvate), RNA Isolation, cDNA Production, qPCRStatistical Analysis conducted within GraphPad Prism

Rochester, New York Area

Researched under Dr. Kelley S. Madden with a focus in psychoneuroimmunology. Characterized beta adrenergic receptors in breast cancer cell lines to aid in identifying mechanisms whereby neurohormones released with stress exposure interact with tumor and non-tumor cell populations to regulate cancer progressionActivities included: Cell Culture, ELISAStatistical Analysis conducted within Microsoft Excel

Rochester, New York Area

Student Supervisor for Carlson Science & Engineering Library. Responsibilities included maintenance of textbooks for courses, assist in management, policy reinforcement, and general safety and upkeep during business hours.Participated in the hiring process for Biology and Biomedical Engineering Librarians from a Biochemistry student perspective.

Rochester, New York Area

Hosted workshops and study groups for introductory biology courses (BIO 110 / BIO 111) to address both course content questions and questions about effective study habits so that students can holistically prepare for their course work and exams in a friendly, low-stress environment

Rochester, New York Area

Secondary Office Assistant for UR Public Safety

Rochester, New York Area

Conducted routine lab maintenance for the Phizicky Lab. Operated autoclave machines and assisted with solution and media preparation.

Boise, Idaho Area

Acute Rescue and Transport is the primary provider of transport services for the Treasure Valley’s most prominent hospitals. I conducted inter-facility transfers to and from nursing homes, skilled nursing facilities, and specialty care facilities (often to neighboring states).

Master Of Science - Ms, Medical Science

Master's Thesis: Fibroblast Growth Factor-21 Mediates the Effects of Chronic Consumption of Refined Sugars

Bachelor Of Science (B.S.), Biochemistry

Activities and Societies: Chinese Students' Association, Medical Emergency Response Team, Center of Excellence Teaching & LearningB.S..

High School Diploma, General Studies

Activities and Societies: Health Occupations Students of America, National Honors Society, ToastmastersHigh school focused on integrating.