Leland Lloyd Email & Phone Number

Cleveland, Oh, Us

New York, Ny, Us

New York, Ny, Us

As an Associate Engineer for the New York Times, I am part of a team that administers an enterprise ecosystem of over 5000 devices including laptops, desktops, tablets, phones, printers, and virtual machines. In addition, I assemble software packages for organization-wide distribution and coordinate with other technology teams (Information Security, Networking) to implement innovative approaches. Contributions to this Role Include:o Author scripts and self-service tools to achieve operational efficiency.o Scope, schedule, and deploy various hardware and software configurations; including those to meet PCI requirements.o Inform stakeholders about software upgrades, software usage, and software security concerns.o Support evaluation and testing of hardware and software and provide recommendations.o Assist in administration and tracking of hardware assets from procurement to asset disposal.o Compose knowledge base articles, process guides, and technical white papers. o Developed training curriculum; deliver training for tech support teams and end-users.

New York, Ny, Us

As a Desktop Support Administrator, I delivered Tier 2 IT support for business-critical users. As key functions of the role, I installed, configured, and maintained hardware, operating systems (macOS, Windows), and applications, including Adobe Creative Suite, Microsoft Office, VMWare, and Internet browsers. A Few Key Achievements in this Role Include:o Supported new hire orientation with demonstrations of configuring and customizing company technology. o. Engaged with onboarding team to present technology section of orientation, regularly facilitating question and answer sessions.o Led team toward consistent successful ticket closure and toward raising user satisfaction levels.o Implemented hardware refresh procedure that extended the performance life of hardware assets.o Provided solutions to ensure software compatibility and functionality for specialized configurations in Audio and Video studios.

Cupertino, California, Us

I troubleshot, diagnosed, and resolved comprehensive technical problems for all Apple products and accompanying software systems. I was promoted to Genius role after serving as Technical Specialist.A Few Key Achievements in this Role Include:o Performed complex hardware repairs on Macintosh computers and other Apple products.o Mentored Technical Specialists/Experts on technical, emerging, and customer service issues.o Furnished critical front-line customer support and delivered appropriate solutions.o Educated customers on technical issues related to Apple hardware and software.o Ranked consistently as top performer in customer experience and sessions delivered.

o Provided premium styling and design services for personally cultivated leads.o Successfully networked to expand business outreach and personal marketing.o Took advantage of opportunities to boost sales of additional services and retail products by educating the client.o Coordinated the salon through scheduling maintenance, appointment setting, and closing client interactions/sales.o Assisted with marketing events and outreach to promote client acquisition and retention.

Us

o Consulted with clients to make precise product recommendations, resolved client issues and requests in an efficient and expedited mannero Developed and utilized customer database to drive business.o Member of a management team that led the store to a 19% increase over sales plan, 3rd highest in the company.o Managed time, established priorities, and delegated effectively to ensure completion of all responsibilities.o Responsible for time/labor management and productivity/revenue assessments.o Coached and developed teams to exceed sales productivity and succeed in career advancement opportunities.o Trained teams to ensure consistent, superior service in accordance with company standards by effectively communicating with upper management and staff to implement all company policies and directives. o Supervised the maintenance of stock and supply replenishments to ensure inventory levels were accurate, appropriate, and within budget, including both physical and on order inventories.o Maintained store appearance and functionality according to brand directives.

Bachelor Of Science In Security And Risk Analysis, Information And Cyber Security

Associate Of Arts (A.A.)

Education record