Working on migrating machines from Centos to Ubuntu and Puppet3 to Puppet6Fixing day to day server issuesAutomating as much as I can

• End User support of Laptops, desktops, Mobile phones, and Software. This includes executive support and remote support to users all around the world• Managing multiple Jira Systems. This includes setting up new workflows, field schemes, notifications schemes, upgrades to Jira, service desk, python api module, and troubleshooting system failure. Also helping out End-users with requests for help on how to use Jira, setup queries, integration to other systems, and dashboards.• Managing confluence. This includes setting up new spaces, helping out with permissions, managing upgrades, training on how to use confluence, and troubleshooting end-user's problems• In charge of the Inventory and software management tools at Comscore• In charge of managing the Security software (Anti-Virus, and Encryption) for the entire company• Managing the office equipment (Laptops, scanners, printers, phones, TV, video, building access) for the offices I am in charge of• Managing the Video System (Cisco) hardware, upgrades, improvements, meetings, and troubleshooting• While at comScore I have earned two promotions from starting as an IT Support Engineer• Datacenter support

Helped Students with PC issues in the computer labHelped out the Network Manager with help when he needed itBuilt and manage the student firewall and DHCP server