Mathilde Lelièvre Email & Phone Number

France

• Delumis Consulting provides bespoke advisory services specializing in growth structuring, transformation, and international expansion. 𝙒𝙝𝙖𝙩 𝙨𝙚𝙩𝙨 𝙢𝙮 𝙖𝙥𝙥𝙧𝙤𝙖𝙘𝙝 𝙖𝙥𝙖𝙧𝙩:
• A dual focus on the big picture and hands-on implementation
• The ability to swiftly identify and articulate key strategic factors
• Unconventional creativity that turns ambitious visions into achievable outcomes
• Strong empathy, balancing tough decision-making with human connection
• A collaborative, engaging style—more than just a consultant, I’m a true partner𝘾𝙪𝙧𝙧𝙚𝙣𝙩 𝙥𝙧𝙤𝙟𝙚𝙘𝙩𝙨 include advising a family business on growth strategy and acting as a fractional COO for a digital start-up.

• 𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝒕𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒂𝒕𝒊𝒐𝒏 𝒂𝒏𝒅 𝒄𝒉𝒂𝒏𝒈𝒆 𝒎𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕
• Work closely with CEO to evolve purpose and ambition of the group, in line with company’s DNA and culture.
• Lead complete review of global company structure to optimize the group’s cost base and its efficiency
• Set up organization for next phase of growth, focusing on how to better service clients, while enhancing the culture of the group to attract and retain talents.𝑯𝑹 𝒕𝒖𝒓𝒏 𝒂𝒓𝒐𝒖𝒏𝒅
• Re-define the vision and mission for the Human Resources department: from a tactical support to a strategic advisor at every level of the organization, to lead a transformative people’s centric strategy, benefiting.
• Focus on the key steps of the employee life-cycle: improved recruitment and onboarding process, new approach to Learning and development (L&D), talent assessment and development programs, etc...

Paris, Île-de-France, France

• 𝑮𝒍𝒐𝒃𝒂𝒍 𝒓𝒆-𝒔𝒕𝒓𝒖𝒄𝒕𝒖𝒓𝒆
• Global alignment of the operation department: transitioning from a regional base approach to a global vision to better leverage and scale resources globally – c20% labour cost savings. Structural integration and.
• Leverage of the offshore operating centers to ensure a 24*7 global coverage while maintaining a healthy cost base
• Developed a client centric approach to support the rapid growth and diversification of clients’ base
• Encouraged a data-driven mind set and decision making. Implemented OKR at department level.𝑫𝒊𝒈𝒊𝒕𝒂𝒍 𝒕𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒂𝒕𝒊𝒐𝒏
• Digital technology adoption at every stage of production to improve project life cycle efficiency (turnaround time and labour to deliver ratio)

Paris, Ile-de-France, France

• Manage the European Operations Team (circa 350 contributors)
• Operational contact for main global client of the firm ($15 million revenue a year, growing over 100% in a year): created and managed centralized delivery teams according to SLA and KPIs: 30 FTEs hired and trained in 3.
• European re-structure: integrate the operations of Toluna and Harris Interactive. The implementation of new structure and process resulted in a 15% cost base improvement in a year

• Led the Client Services team (100 people in 7 offices: Paris, London, Frankfurt, Dallas, Seattle, New York and Sydney): decided on strategic organization, planning and objectives.
• Responsible for running the due diligence on various companies
• In charge of the integration of operational teams post several acquisitions: Speedfacts (2005), Common Knowledge (2008), Greenfield Online (2009), Harris Interactive (2014)
• Coordinated all the projects related to on line research: allocation of Project managers, assessment of quality delivery, and orientation towards optimal client satisfaction.
• Designed processes with Toluna's main clients to work out a smooth and efficient relationship from the PM side (SLA).
• Creation and improvement of the internal processes within the PM department, and between the different departments –sales, panel and IT-

• Successfully handled over 150 online market research projects. Main tasks: project coordination between clients, team members and third parties (panel suppliers, data processing firms, programmers, and community.
• Networking with international clients: responsible for carrying on the relationship with new clients, advices on how to design a questionnaire, day-to-day customer follow up. Main clients: market research agencies (AC.

• 𝑴𝒂𝒓𝒌𝒆𝒕𝒊𝒏𝒈: communication and sales management of the CEFC magazine, China Perspectives, customer sourcing and follow-up.
• 𝑨𝒄𝒄𝒐𝒖𝒏𝒕𝒊𝒏𝒈: P & L management; preparation, negotiation and budget follow-up.
• 𝑨𝒅𝒎𝒊𝒏𝒊𝒔𝒕𝒓𝒂𝒕𝒊𝒐𝒏: organization of conferences, writing of the Center’s newsletters and reports, contact and exchange with partner universities and administrations, translations (English to French).

Ba And Masters, International Relations And Political Sciences

International section - bilingual (French English) diploma

Certificat En Droits Humains Et Droits À L'Éducation