Lem Oates Email & Phone Number

Clark County Juvenile Detention Center (Part Time, Graveyard Shift)Personally monitor juveniles in residential facilities. Records bed checks & report situations to professional staff. Receives and gives procedural directions to incoming juveniles; prepares space and supplies for juveniles. I ensure the safety and security of assigned juveniles; provides aid and calls for medical assistance. Completes forms, keeps records, maintains files and writes incident reports relating to the work performed. Transport juveniles to appointments and other facilities.

Manages store operations in the absence of the Store Manager including store opening and closing procedures, associate training and supervision. Provides outstanding customer service through sales & lending activities while executing the sales process effectively & proficiently. Follows standards for accurately qualifying loans & appraising customer goods for pawn loans & purchase approvals. Prevents loss or damage to Company and customer assets in a professional & productive work environment.

Las Vegas, Nevada Area

As Sales Manager, I am responsible for assisting store management in the day-to-day operations of the store as well as mentoring Retail Sales Consultants in Sales and customer service processes. I also assist customers through the purchasing decision, activations process and educate them on their new purchase. I also perform customer credit review; build customer accounts in the billing systems, and educating customers about their account. I consistently meet and exceed a monthly sales quota. I drive additional sales through customer follow-ups and referral based selling. I also train and coach store employees in daily duties related to sales and customer service.

Las Vegas, Nevada Area

I provided immediate supervision to a group of employees, assigned tasks, & checked work periodically intervals and maintained schedules. While Possessing the enthusiasm to motivate my sales team, I operated a store that met and exceeded sales objectives while maintaining a competitive and fun work environment. Making recording, and verifying bank deposits. I was the primary point of contact for all employees of the retail store, the Arizona, & Nevada management team as well as customers requiring special attention. Responsibilities also included ensuring that all employees were trained and up to date of sales and company promotions. Maintained inventory at adequate levels. Completed accounting and paperwork associated with cash receipts prices and conducted physical inventories.

Business Administration And Management, General

Activities and Societies: Member of Iota Phi Theta Fraternity,Incorporated

Associate'S Degree, Business Administration And Management, General