Michelle Lemelin Email & Phone Number

Town of Scarborough • Scarborough, ME • 1996 to PresentDeputy Director ITVital technical position involved in the development and maintenance of all computer and management systems. Ensure the ongoing, day-to-day operations, maintenance of various components of management information systems and networks. Drive project management for new school facilities and town facilities. This includes Town and School Department for software implementation of hardware implementation, web development. risk assessment, budgeting, scheduling, and business workflows.  Oversee vendor relationships, vendor contracts and negotiations, billing and equipment delivery.  Lead all HR functions, which includes posting of positions, screening of applicants, evaluations, budget preparation and presentation, staffing, workflow, scheduling, technical curriculum planning, and purchasing. Play vital role in system design and meet voice and data processing needs of each department. Build and maintain strong customer relationships, maintain consistent communication and manage customer needs and expectations by meeting project timelines. Collaborate with leaders, business customers and IT managers to understand community needs and manage cross-team impacts. Formulate various operational features including reorganization of process flow and formulation of departmental best practices.  Set-up, maintain and install software and databases in a multi-user environment.  Maintain and design the web site for Town and School.  Oversee social media policies withing the community.

Data Entry, Billing, closing trailors , tracking shipments and answer phones

Assist DP Manager in overall planning and development of existing and new systems. Responsible for adding and deleting users in security profiles. Schedule routine backup and archive processes. Coordinate, develop and implement directory and file management schemes. Supervise installation of system and evaluate operational development on an ongoing basis. Assist in system problem determination and resolution. Upgrade system software and hardware. Ensure data and equipment security. Schedule all user training. Issue bulletins on system upgrades and enhancements. . Training: Novell System Administrator, Unix System Administrator, IBM RISC6000 Administrator and Prime Administrator. Systems: IBM36, IBM RISC6000, Dec Alpha Box and Prime.; Data entry. Process catalog orders over the phone. Research and resolve all customer complaints and concerns to insure satisfaction for the customer. Handle basic product inquireies.

Master Of Business Administration (Mba), Project Managment, 3.71

completed

Certification, Scrum Project Management, 86.67

Bachelors Degree, Business Management & Computer Science, Bachelors Degree

Education record

Business Business coursework only.