As a member of the Lean Systems Improvement Team, I work across the Denver Health enterprise to support three primary services lines: Lean improvement coaching, facilitation of organizational Lean improvement events, and teaching lean principles in the Denver Health Lean Academy. Denver Health’s Lean Academy Profile: linkedin.com/in/dhlaclassesWebsite: www.denverhealth.org/for-professionals/lean-academy

Managed youth substance abuse prevention team; monitored issues and trends in youth substance use; provided oversight to 3 community-based substance abuse prevention coalitions; built trust and maintained relationships with key stakeholders; facilitated coalition meetings and training events; developed statements of work and budgets for grants and contracts; reported to funding agencies; developed logic models and strategic plans with input from community partners; oversaw implementation of primary prevention strategies to support youth health; completed evaluation activities.Quality and Performance Improvement: used Lean thinking and QI tools to execute prevention deliverables; represented CHPD on the Quality Improvement Committee; led Denver Public Health’s 2018 employee engagement action plan, “to improve career ladders across DPH”; led CHPD’s employee engagement action item, “to implement a lean management system across CHPD”.

Served as the statewide training and technical assistance coordinator for the Colorado Child Fatality Prevention System (CFPS); responsible for coaching 48 county CFPS teams; provided in-person trainings as requested; facilitated annual two-day training conference for CFPS stakeholders; developed statements of work and budgets for contracts; developed educational tools related to child fatality review and injury prevention; designed annual legislative reports. Quality and Performance Improvement: utilized daily status board to communicate work with the team; developed standard work for child fatality review practices; utilized evaluation tools to ensure performance improvement across the Colorado CFPS.

Supervised community outreach and recruitment efforts for perinatal clinical research trials; hired, trained, and coached research staff; developed the perinatal recruitment database; facilitated the Perinatal Research Triage Committee; resolved conflict among researchers when competition arose; prepared reports for monitoring agencies; reported adverse events and protocol deviations; coordinated site visits made by sponsors and federal agencies; designed recruitment and marketing materials, research presentations, annual reports, algorithms, figures, grant proposals, and research posters.Quality and Performance Improvement: developed standard operating procedures (SOPs) for recruitment methods and community engagement; worked with existing value streams to deploy standard research protocols; led in-services and huddles to train and coach hospital staff in OB, midwifery, labor & delivery, and postpartum units; tracked project health across recruitment sites; implemented improvement measures as needed to reach target state; assessed current state and assigned feasibility scores to new research protocols.Clinical Trials: the Effects of Aspirin in Gestation and Reproduction (EAGeR) Trial, the Maternal-Fetal Medicine Units (MFMU) Network’s Cytomegalovirus (CMV) trial and the MFMU Network’s Observational Study of Hepatitis C Virus (HCV) in PregnancyPerinatal Biorepository: the Baby Blanket Research ProgramRecruitment sites: University of Colorado Hospital, Denver Health, Metro Community Providers Network (MCPN), Children’s Hospital Colorado

Instructed health care profession students on the techniques of the female breast and pelvic examinations; acted as a live-model for Standardized Patient examinations and assessment testing; provided positive feedback and assessment scores for Medical students, Physician’s Assistant students and Advanced Practice Nursing students at the Anschutz Medical Campus.

Initiated novel strategies to promote study enrolment and participant compliance; developed educational materials for the community, health care providers, and other research professionals regarding the study and related research issues; facilitated community and provider outreach; developed and implemented a unique social media campaign for participant recruitment; coordinated with referring physicians to maintain a strong referral basis; designed public relations and marketing materials for the Denver site; directly supervised a Bilingual Outreach Assistant as well as a medical student, completing her research internship with our group.

Worked as a liaison between the TEDDY Study and recruitment sites─primarily responsible for the “southern hospital pod” (Swedish Medical Center, Sky Ridge Medical Center, Parker Adventist, and Littleton Adventist Hospitals).Quality and Performance Improvement: worked with existing value streams to deploy standard recruitment protocols; led in-services and huddles to train and coach Labor & Delivery staff on standard protocols; assessed project health across hospital systems; implemented improvement measures as needed to reach target state.HealthOne Recruitment sites: Swedish Medical Center, Sky Ridge Medical Center, Rose Medical Center, the Medical Center of Aurora, North Suburban Medical Center, Presbyterian/ St. Luke’s Medical CenterCentura Recruitment Sites: Littleton Adventist Hospital, Parker Adventist Hospital, and Avista Adventist Hospital SCL Health (Exempla) Recruitment Sites: St. Joseph Hospital, Lutheran Medical Center, Good Samaritan Medical Center

Supervised the behavioral observation coding laboratory; directly supervised the data team (comprised of 15 undergraduate students per semester); provided ongoing training and coaching for all active research coding systems; managed data transfers to the Oregon Social Learning Center; collaborated on statistical analysis and write-up of research findings.Quality and Performance Improvement: monitored coder reliability and overall performance improvement.Research Trial: the Texas Families Project

Worked in the Athletic Director’s and private stadium suites; responsible for visiting Athletic Director’s press box; responsible for pre and post game inventory; created a home-away-from-home atmosphere for suite owners and guests; set-up and maintained buffets; re-ordered food and beverages from vendors; bartended; performed supervisor duties, including orienting new suite servers and calculating post-game revenue. Star Committee Member, 2003 − 2006

Waited tables in a formal dining setting; created warm welcomes, magic moments and fond farewells for members and their guests; presented wine and cordials; bar tended special events; performed night supervisor duties, including training new service staff, overseeing a la carte reservations and service, dealing effectively with member complaints, and preparing nightly performance reports.