Applied analytical, problem-solving, and communication skills to deliver superior customer support and foster a collaborative, knowledge-sharing work environment.- Delivered comprehensive onboarding, training, and continuous operational guidance to partners, ensuring seamless integration with company processes and standards.- Resolved complex issues promptly, utilizing data insights to address root causes, improve workflows, and elevate partner satisfaction.- Streamlined order and inquiry handling by collaborating across teams, driving process improvements, and ensuring adherence to service-level agreements.- Created and refined documentation, contributed to global training materials, and supported organizational innovation by sharing best practices.

Responsible for ensuring the execution of ad campaigns without technical or operational issues for clients, agencies, users, partners, and creators as part of the Monetization Product Operations team.- Proficiently managed and resolved over 1800 post-sale queries, maintaining high-efficiency metrics for response and resolution times. - Delivered exceptional customer service by addressing user inquiries with empathy and professionalism, while effectively communicating guidelines.- Investigated and resolved inquiries about Ads Manager, Business Center, Creative Center, and Creator Marketplace platforms. - Analyzed campaign configurations and performance metrics across various dashboards to optimize results.- Supported Customer Success Managers with platform insights, best practices, and data interpretation to enhance performance.- Managed integration of third-party systems, addressed data inconsistencies, and regularly escalated issues and feedback to global product and engineering teams, ensuring seamless cross-functional operations.

Content reviewer for news publishing project.- Validated content submitted in English and Portuguese.- Followed documented process guidelines.- Maintained quality assurance rating of 99.9%.- Updated training slides according to company's global templates.

Developed social media strategy for the communication portal.- Managed all aspects from pre- and post-production, including script writing, shooting, editing, sound mixing, color correction, etc.- Created consistent video programming calendar.- Worked and interviewed influencers and celebrities.- Responsible for maintaining and developing targeted content for client social media.

Developed creative stories with ad agency team for print and Internet.- Wrote interesting posts for the company clients' Social Media Accounts.- Conducted extensive research on the Internet to help with providing factual statistics into the articles/blogs.- Learned how to use Wriker to organize tasks among co-workers.- Used analytics tools to monitor performance of content.

Created and developed a marketing strategy for Internet, email, and print campaigns.- Worked with marketing and managers to shape messaging and concepts;- Developed, wrote and edited stories for a variety of channels;- Responsible for planning and executing editorial projects;- Created posts for social media, blogs, and working as online customer support;

Managed internal and external communications for one of the biggests brazilian LGBT nightclub.- Distributed press releases, media advisories, and other press correspondence to media;- Worked closely with relevant digital communities and develop key relationships with online editorial contacts and influencers;- Compiled daily news clips from local media outlets;- Handled requests and enquiries from journalists;- Received artists and press in special events;- Developed content, according to set schedule, for Facebook, Twitter and Instagram.