Leandro Morais Email & Phone Number

California, United States

San Francisco, CA, US

Applied analytical, problem-solving, and communication skills to deliver superior customer support and foster a collaborative, knowledge-sharing work environment.- Delivered comprehensive onboarding, training, and continuous operational guidance to partners, ensuring seamless integration with company processes and standards.- Resolved complex issues.

Los Angeles, California, US

Responsible for ensuring the execution of ad campaigns without technical or operational issues for clients, agencies, users, partners, and creators as part of the Monetization Product Operations team.- Proficiently managed and resolved over 1800 post-sale queries, maintaining high-efficiency metrics for response and resolution times. - Delivered.

Menlo Park, CA, US

Content reviewer for news publishing project.- Validated content submitted in English and Portuguese.- Followed documented process guidelines.- Maintained quality assurance rating of 99.9%.- Updated training slides according to company's global templates.

Brasília, BR

Developed social media strategy for the communication portal.- Managed all aspects from pre- and post-production, including script writing, shooting, editing, sound mixing, color correction, etc.- Created consistent video programming calendar.- Worked and interviewed influencers and celebrities.- Responsible for maintaining and developing targeted content.

Brasília, Distrito Federal, BR

Developed creative stories with ad agency team for print and Internet.- Wrote interesting posts for the company clients' Social Media Accounts.- Conducted extensive research on the Internet to help with providing factual statistics into the articles/blogs.- Learned how to use Wriker to organize tasks among co-workers.- Used analytics tools to monitor.

Brasília, DF, BR

Created and developed a marketing strategy for Internet, email, and print campaigns.- Worked with marketing and managers to shape messaging and concepts;- Developed, wrote and edited stories for a variety of channels;- Responsible for planning and executing editorial projects;- Created posts for social media, blogs, and working as online customer support;

Managed internal and external communications for one of the biggests brazilian LGBT nightclub.- Distributed press releases, media advisories, and other press correspondence to media;- Worked closely with relevant digital communities and develop key relationships with online editorial contacts and influencers;- Compiled daily news clips from local media.

Digital Marketing Certificate

Bachelor'S Degree, Journalism