Lemoura Smith, Mba Email & Phone Number

Houston,Tx

I provide ongoing SAP Support to the Customer Service Team and multiple departments. I assist in workload support to customer service team members as needed. I assist in developing ongoing SAP training for the customer service group. I train new hires on AWIP order entry, order management processes in SAP, Salesforce cases, and miscellaneous customer service tools. As a Specialist, I also assist with the updating and maintaining of SOP's as it relates to current procedures. I also issue standard paint and panel warranties upon project completion and request from the client.

Vacaville, California, United States

As a Customer Service Supervisor, I supervise five employees in our three locations: California, Arkansas, and Pennsylvania plants. I train and coach new and current employees. I approve time off requests and time cards. I manage projects for my Territory Managers for Cold Storage and Commercial and Industrial customers.

Vacaville, California, United States

In this role, I review, clarify, process, and manage cutlist orders for various construction projects for California, Nevada, Arizona, Utah and Hawaii. Ensuring accuracy in documentation and giving excellent customer service as issues arise. I also work with various departments to help achieve organizational goals.

Sacramento, California Area

In this role, I supported Marriott's Senior Account Executives, Sales Executives, Sales Specialists in building opportunities on behalf of their designated customer accounts. Once the opportunity or lead was created, I would send the opportunity to the designated hotels, either in United States, Canada, Mexico, the Caribbean, Europe, and beyond. I collaborated with hotels across the world to ensure responses to the end client and or Executives were received in a timely manner. I utilized the V-Lookup tool and other resources to find hotel contacts. I have built over 1,400 opportunities in 2019 and over 500 opportunities built-in 2020 (so far).Note: Was laid off due to COVID-19

Sacramento, California Area

In this role, I booked catering and socials at the hotel within pre-defined parameters. Event bookings ranged from 30 people to 800 people. Events that I booked included dinners, galas, seminars, birthday parties, wedding receptions and corporate events for a full service hotel that had 20,000 square feet of flexible space and over 500 guestrooms. I answered inquiries from customers through various channels, such as CVENT, WeddingWire,Wedding Spot, Marriott.com, Direct Call-in's, emails, and walk-in's.

Sacramento, California

As a Catering Coordinator, I booked events that consisted of 50 people or less with or without guestrooms. I prepared contracts, created Banquet Event Orders (BEO's) for external and internal customers. I worked with several departments within the hotel for successful execution of events.

Sacramento, California Area

In this role, my primary duty was building group blocks, adding rooms to existing groups, and making reservations (rooming lists) for groups or individuals. Another main duty was to assist the Director of Sales and Marketing, Director of Catering (as needed), General Manager (as needed), various department heads, and five other managers as needed. I worked through an Airline manifest monthly for the hotel, estimating $3 Million+ yearly in reservations with accuracy. I assigned leads as they were received to the appropriate sales manager based on their markets and parameters. I performed other duties as needed.

Sacramento, California Area

As a Sales and Catering Administrative assistant (For a 335 Room-Full Service Hotel), I assisted five Sales Managers and two Directors, including other department heads as needed. As an Administrative Assistant, I assisted in solving everyday issues with hotel systems such as Delphi, Meeting Matrix, OnQ and Outlook as issues arose. I was also a lead catcher for the sales office. As a lead catcher, I received leads over the phone, walk-in's and online (CVENT, HelmsBriscoe, ConferenceDirect, SPIN) and I assigned to the appropriate manager based on hotel sales parameters. I also assisted with Door Card signs and other Event related assignments as needed. Part of my duties also included making reservations through rooming lists or over the phone.

Master Of Business Administration (M.B.A.), Business Administration

Taking classes to earn my Masters in Business Administration. As an online MBA student, it has imparted the importance in working.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Student Leadership Cultural CommitteeWas a Resident Assistant for Swanson and Harp I Halls. I was also involved.