Lemuel Gonzalez Email & Phone Number

Outstanding results-oriented performer, with over 20 years of business analysis, business process modeling, system integration, project management, and customer service experience in the wholesale electricity markets. A quick learner with a proven track record of delivering on project and business objectives. Recognized for and enjoy brainstorming ideas, identifying opportunities, and exploring solutions within a limited scope or restricted set of preconditions. Drawn to the elusive goal of balancing a grasp of the big picture with a working knowledge of the details.I have a comprehensive background in market implementations, operations, and customer support. Throughout my career, I’ve worked on various market implementations at ISO New England, PJM, and Midwest ISO. I supported the projects to more seamlessly integrate Demand Resources into the New England markets and operations, and was part of the design team responding to the Price Responsive Demand order (FERC Order 745). I also acted as the business owner and solution architect for the ISO’s Salesforce service cloud implementation with integrations into various other services, including CTI.Specialties: Business analysis (e.g., problem definition, business requirements, testing), business process modeling, customer readiness and training, wholesale energy markets

Listed skills include Business Analysis, Energy, Energy Markets, Project Management, and 26 others.